Associate Director, Media and Business Operations

Job Description:

About the Role

As the Associate Director, Media & Business Operations , you will play a critical role in shaping how our teams work, collaborate, and deliver excellence for the client . You will be at the center of connecting tools, systems, workflows, and operational processes to help teams work smarter, faster, and more efficiently.

You will bring together cross-functional partners-planning, analytics, media, project management, finance, and global operations-to streamline processes, strengthen system adoption, and identify opportunities for automation and optimization. If you thrive at solving operational challenges, linking systems, and improving how work gets done, you will excel here .

In this role, you will :

• Serve as the operational hub for media and business operations across the U.S. team.
• Partner closely with media planning, analytics, project management, and leadership to understand needs, workflows, and opportunities for improvement.
• Evaluate the tools and systems used today and determine which should be optimized, connected, replaced, or newly introduced.
• Identify synergies across operational processes and help the team move from siloed solutions to connected, scalable approaches.
• Lead the onboarding, training, and rollout of new tools and systems to ensure teams can use them effectively.
• Work with global partners to ensure consistency across regions and support global integrations.
• Collaborate with technical teams to support data flows, system integrations, and dashboard setup.
• Help teams prioritize what delivers value to the client and identify ways to save time and remove friction in daily workflows.
• Support budgeting, forecasting, and crossregional coordination on media data and operational tasks.
• Act as a knowledgeable partner who can translate between media teams and technical stakeholders-helping "connect the pipes."

To succeed in this role, you bring :

• A strong background in media operations or media planning .
• Experience with MediaOcean / Prisma , Media Tools / Guideline , and Smartsheet .
• High proficiency in Excel (pivot tables, formulas, vlookups) and confidence using PowerPoint and other core collaboration tools.
• Comfort engaging with technical partners and discussing system architecture at a functional level.
• A proactive approach to improving processes, connecting workflows, and solving operational challenges.
• Strong communication skills-you can explain complex ideas clearly and work with a wide range of partners.
• The ability to manage multiple workstreams, prioritize effectively, and stay organized in a fastmoving environment.
• Curiosity about automation, AIenabled workflows, and ways to enhance efficiency.
• A collaborative mindset and a willingness to work across teams, time zones, and disciplines.

In this role, you will be successful when :

• You understand how the team operates today and can identify what needs to change-and what doesn't.
• You help introduce or optimize tools that save time, reduce manual effort, and improve accuracy.
• You bring clarity and structure to processes that were previously fragmented or inconsistent.
• You enable teams to access the right systems and data with confidence.
• You help create a more connected, scalable, and efficient operational foundation for the client .

You are someone who:

• Enjoys solving complex operational problems.
• Can balance shortterm needs with longterm system thinking.
• Communicates clearly and respectfully with teammates and clients.
• Has strong attention to detail and a structured approach to organization.
• Thrives in environments where no two days look the same.
• Is energized by improving workflows, streamlining processes, and elevating how work gets done.
• Values inclusivity, collaboration, and continuous improvement.

You will have the opportunity to make a meaningful impact on one of the largest and most visible accounts in the network. You will shape operational excellence not just for the client , but as part of a broader global transformation in how media operations function.

The annual salary range for this position is $78,000 - $105,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

Medical, vision, and dental insurance,

Life insurance,

Short-term and long-term disability insurance,

401k,

Flexible paid time off,

At least 15 paid holidays per year,

Paid sick and safe leave, and

Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit

At dentsu, we believe great work happens when we're connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

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Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail [email protected] clicking on the link to let usknow the nature of your accommodation request and your contact information. We are here to support you.