Supplier Quality Warranty Engineer

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time hybrid Supplier Quality Warranty Engineer in Hornell, NY, US we’re looking for?

Your future role

Take on a new challenge and apply your robust technical and quality engineering expertise in a new cutting-edge field. You’ll work alongside dedicated, resourceful, and collaborative teammates.

You'll lead the charge in operational problem-solving for quality issues related to externally purchased parts, making a significant impact on project reliability and cost management. Day-to-day, you’ll work closely with teams across the business (including Project Managers, Quality Safety Managers, and Engineering), manage supplier performance during the warranty period, and much more.

You’ll specifically take care of interfacing with suppliers to address quality issues and leading the resolution of warranty-related challenges, but also ensuring lessons learned are captured and shared across projects.

We’ll look to you for:

• Serving as the interface between Alstom teams and external suppliers to resolve supplier quality issues during revenue services.

• Leading progress and monitoring the completion of containment, corrective actions, and solution implementation.

• Ensuring the Supplier Quality Portal is used effectively for warranty issues, including proper notifications to suppliers.

• Supporting projects to achieve K1 (safety-related quality issues), K2 (quality issues with high impact on customer operations), and K3 (reliability-impacting issues) problem-solving targets.

• Managing supplier performance during the warranty period with a dynamic escalation process (Yellow, Red in & out).

• Supporting procurement and contract managers to consolidate Cost of Non-Quality (CONQ) for claim recovery and back-charge processes.

• Reporting and escalating critical situations to the Supplier Quality Warranty Manager to ensure resolution.

• Validating root causes and ensuring solutions address identified issues effectively.

• Managing Return of Experience (REX) from warranty topics and sharing insights across projects.

• Supporting reliability growth activities during the warranty period.

• Traveling to suppliers and depots as needed to monitor and follow up on action plans.

• Ensuring a seamless handover with the Supplier Quality serial team before the start of the warranty period.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in Technical and/or Quality Engineering.

• Knowledge of problem-solving methods and quality analysis tools such as 8D and Ishikawa.

• Experience or understanding of engineering, validation, field reliability growth, and the railway industry.

• Fluency in English.

• Familiarity with FMEA product/process and control plans.

• Strong leadership, communication, and influencing skills.

• An international and multi-cultural mindset.

• Ability to work effectively in a matrix organization.

• Autonomous and rigorous approach to work.

• A continuous improvement mindset and customer-oriented focus.

• Strong planning and organizational skills.

• Structured, analytical, and logical thinking.

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from monotonous daily routines.

• Work with cutting-edge problem-solving methods and quality analysis tools such as 8D and Ishikawa, contributing to the railway industry's standards of excellence.

• Collaborate with transverse teams and supportive colleagues.

• Contribute to innovative projects that shape the future of mobility.

• Utilize our dynamic and structured working environment.

• Steer your career in whatever direction you choose across functions and countries.

• Benefit from our investment in your development through award-winning learning programs.

• Progress towards achieving project reliability targets and effective management of Cost of Non-Quality (CONQ).

• Receive a fair and dynamic reward package that recognizes your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).

Salary Range:

$80,000 - $100,000

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.