Product Manager
- Partner closely with Commercial teams to identify, assess, and prioritize market growth opportunities that align with company goals.
- Translate market insights and customer/partner feedback into product proposals that deliver measurable business value.
- Define clear objectives, success metrics, and user outcomes for each initiative.
- Act as the engaged architect for initiatives spanning external user experiences and internal systems.
- Collaborate with Technology and Operations leads to refine project scope, estimate level of effort, and plan feasible delivery approaches.
- Produce high-level requirements, identify dependencies and define acceptance criteria for approved projects to ensure Technology & Ops teams have complete context to take ownership of execution.
- Continuously clarify scope and priorities with engineering and operational partners throughout build cycles and support go-live planning as needed.
- Maintain transparent communication with stakeholders across Product, Technology, Operations, and Commercial organizations.
- Create and present proposals, roadmaps, and impact assessments to senior leadership.
- Surface trade-offs between business goals, technical constraints, and operational impact to inform prioritization decisions.
- Proven ability to partner with commercial or go-to-market teams to shape product direction and identify business opportunities that drive measurable market growth
- Strong experience defining product requirements, articulating user value, and working with technical teams to estimate effort and complexity
- Demonstrated experience supporting the launch and enhancement of customer-centric digital products that drive revenue, user retention, NPS / CSAT etc
- Ability to translate Commercial needs and client requirements into clear product proposals to inform prioritization against the roadmap
- Proficiency with tooling such as Jira, Confluence, product analytics platforms, or similar tools
- Proven ability to communicate product vision and strategy clearly to internal and external audiences
- Demonstrated ability to drive alignment across cross-functional teams without direct authority
- Strategic thinker with a bias for action and a user-centric mindset
- Bachelor’s degree required, advanced degree in appropriate discipline preferred
- 5 years of product management experience, ideally in technology-enabled health plan markets
- 3 years' experience working within the large group insurance and/or self-funded (ASO) market
- Has independently owned a product a features of a product
- May work remotely from home office anywhere in the U.S.
- An ideal candidate would be assigned to the Buffalo or NYC Office with ability to work from home on a hybrid basis
- Resilient — This is wicked hard. There is no easy button for healthcare affordability. Luckily, the mission makes it worth it and sustains us when things are tough. Being resilient ensures we don't give up.
- Uncommon — The status quo stinks so we had to go out and build something better. We know the healthcare system. It isn't working for members, employers, and providers. So we're building it from scratch, from the ground up. Our focus is on making things better for them while also improving clinical results — which is bold and uncommon.
- Positive — We care about each other. It takes energy to do hard stuff, build something better, and to be resilient and uncommon while doing it. Because of that, we make sure we give kudos freely and feedback with care. When our tank gets low, a team member is there to be a source of new energy. We celebrate together. We are supportive, generous, humble, and positive.
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