Senior Account Manager

About Cryptio

We’re Cryptio. We build infrastructure to bring financial integrity to the crypto economy. Our enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organisations.

We’re trusted by leaders like Circle, Societe Generale, Uniswap, Gemini, and the Government of El Salvador. We’ve raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay.

The role

We're hiring a Senior Account Manager (Enterprise) based in New York City to grow and retain a portfolio of our largest, most strategic customers.

You'll own the commercial strategy and day-to-day leadership of these relationships — driving renewals, identifying expansion opportunities, and running executive engagement across some of the most complex and high-value accounts in crypto finance. This is a strategic, commercially-oriented role focused on renewals and expansion, not a support-only CSM or implementation PM role.

What you'll do

This isn't just relationship management. It's about protecting and growing enterprise ARR in a technically complex, fast-moving environment — translating customer complexity into clear, outcomes-based commercial plans.

• Own a portfolio of strategic enterprise accounts, including renewal planning, expansion strategy, and executive engagement

• Build and run account plans: stakeholder mapping, whitespace analysis, success criteria, mutual action plans, and value realization

• Lead and close expansion opportunities (upsell and cross-sell) in partnership with Enterprise Success Consultants, Sales Solution Consultants, and Advisory Solution Consultants

• Drive net revenue retention through proactive renewal execution, accurate risk identification, and structured mitigation plans

• Run executive-level governance: QBRs, steering committees, innovation and roadmap sessions, and escalation management

• Act as the voice of the customer internally, advocating for product improvements and a better customer experience at scale

• Maintain high standards of forecasting, account hygiene, and CRM discipline in HubSpot

• Mentor Associate and mid-level Account Managers on enterprise account strategy, negotiation, and operating cadence

We're looking for someone who

• Has 7–10+ years of experience in enterprise Account Management (or renewals and expansion roles) in B2B SaaS

• Has a proven track record of owning and growing strategic accounts through renewals, multi-stakeholder expansions, and executive engagement

• Is comfortable working with technical products and teams, and can translate complexity into business outcomes

• Brings strong commercial judgment: value selling, negotiation, procurement and legal cycles, and stakeholder alignment

• Operates with rigour: forecasting accuracy, account planning cadence, and excellent CRM hygiene

• Communicates clearly and confidently with executive presence across internal and external stakeholders

• Is NYC-based with flexibility for customer meetings and periodic travel

Why you'll love this role

• You'll work directly with some of the most complex and high-profile names in crypto -banks, stablecoin issuers, asset managers, and DeFi innovators shaping how they operate at scale

• You'll be a true commercial owner, not just a relationship manager, with real influence over how Cryptio retains and grows its most strategic accounts

• You'll collaborate closely with Product, Engineering, and Growth to feed customer insight back into the roadmap and influence how we build

• You'll gain deep exposure to the emerging intersection of institutional finance and crypto a space that's moving fast and where your work genuinely matters

• At Cryptio, expectations are high but so is the support. Expect a team that's invested in your success

Perks

‍ Remote or Hybrid working

️ 25 days paid holiday plus bank holidays

One additional day of annual leave each year, up to 30 total days

Your birth off

Mental health resources, wellbeing programs, and professional coaching

Family-friendly policies

Fitness and wellness budget

MacBook Pro

️ $200 home office setup budget

Training and development budget

*** we have additional benefits depending on location

If this sounds like you, we would love to hear from you

At Cryptio, we move fast and take ownership of outcomes. We learn from failures, celebrate wins, and let humility, curiosity, and a passion for crypto guide how we work. If you value collaboration and want to build with purpose, you’ll feel right at home here.