Systems Manager, ETS Service Desk and Operations

Required Education/Experience

• Bachelor's Degree and a minimum of 8 years' work experience to include at least four (4) years' experience in IT Operations in any industry. or

• Master's Degree and a minimum of 6 years' work experience to include at least two (2) years' experience in IT Operations in any industry.

Preferred Education/Experience

• Master's Degree in Information Technology, Computer Science, Math, Engineering or business-related discipline preferred. and a minimum of 6 years' work experience to include at least two (2) years' experience in IT Operations in any industry. Training and/or certification in one or more domains desired, e.g., IT operations, project management, business/process architecture or redesign.

Relevant Work Experience

• 2+ years experience in vendor management or infrastructure operations, required.

• Three (3) years supervisory/managerial experience, required.

• Excellent oral and written communication. Must be comfortable and skilled at managing customer expectations, required.

• Must be flexible and able to work off-hours as required to support deployments, resolve production problems or respond to corporate emergencies, required.

• Ability to communicate processes and give persuasive presentations. Must be able to interact with all levels of management and communicate technical concepts to a non-technical audience, required.

• Ability to handle multiple assignments with changing priorities while meeting deadlines, required.

• Ability to establish medium/long-term plans and priorities and estimate investment requirements, preferred.

• Thorough understanding of ITIL processes and vendor management, preferred.

• Experience with implementing or integrating commercially available infrastructure components, preferred.

• Strong understanding of cyber security principles, preferred.

• Previous experience in service desk, incident management and network center operations, proficient with windows and mobile devices, preferred.

• Hand-on expertise with ticket management systems and monitoring tools such as ServiceNow, SCCM, Intune, etc., preferred.

Skills and Abilities

• Ability to analyze and interpret financial data

• Excellent interpretation of complex statistical data

• Demonstrated customer service skills

• Excellent collaboration and team building skills

• Instills commitment to organizational goals

• Ability to inspire and develop staff

• Possesses flexibility to work in a fast paced, dynamic environment

• Project Demonstrated project management skills

• Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.

• Ability to drive multiple projects to successful completion

• Ability to represent the company with external constituents

Licenses and Certifications

• Driver's License Required

• Project Management Professional (PMP) Training and/or certification in Project Management is a plus. Preferred

Physical Demands

• Sit or stand to answer a phone for the duration of the workday

• Ability to read small print and symbols

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

• Must be able and willing to travel within Company service territory, as needed.

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual's actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at [email protected]