Senior Associate, Client Services

We are Noble People. A modern creative media agency. We develop original, bold and provocative media ideas for some of the most exciting brands in the world.

Media ideas that aren’t media. Media that isn’t boring. Brand ideas that people love.

We do communications strategy, media planning and buying, and reporting and optimization – but with a lens that respects creativity and without the nonsense that comes along with most media agencies. We are passionate, transparent, and values-driven. We strip out the old rules, find smarter ways to make an impact, and take a modern, innovative approach to media – always through a creative lens.

Role Summary

The Senior Associate supports Client Leads by owning internal account coordination, operational workflows, and execution support across active client accounts. This role serves as a central point of coordination between client teams, product, media, and finance, helping ensure campaigns and account operations run smoothly, on time, and with high attention to detail.

This position is coordination-focused and execution-oriented. While it does not own client strategy or account growth, it plays a critical role in enabling Client Leads to focus on higher-level planning, relationships, and outcomes.

Key Role Responsibilities

• Support day-to-day client communications by assisting with meeting follow-ups, status updates, and documentation
• Help prepare client-ready materials including agendas, recap emails, decks, and reports
• Coordinate logistics for client meetings and internal prep sessions
• Track campaign and project timelines across media, product, and creative teams
• Follow up on deliverables, assets, and dependencies to ensure deadlines are met
• Support campaign execution by coordinating trafficking, data inputs, and internal handoffs
• Maintain clear documentation of project status, risks, and next steps
• Prepare, review, and route client invoices for approval
• Support scope documentation and assist with scope updates or change tracking
• Build and maintain WBS documents, workback schedules, and revenue tracking in collaboration with product and finance teams
• Generate routine reports and summaries for both internal and client use
• Assist with basic industry, competitive, or account research as needed to support client conversations
• Maintain accurate account documentation, trackers, and internal records
• Participate in regular check-ins with Client Leads to provide updates on task progress and risks
• Flag issues, gaps, or delays early to ensure accountability and quality
• Follow established processes while helping surface opportunities to improve workflows and coordination
• Other duties as assigned

Requirements

• Bachelor’s degree in a related field (marketing, advertising, communications, business, or similar) required
• 2–4 years of experience in account coordination, client services, or agency operations
• Experience working in a marketing, media, or planning agency environment preferred
• Strong organizational skills with the ability to manage multiple timelines and stakeholders
• Comfort working with financial documents, scopes, and internal tracking systems
• Familiarity with project management tools, spreadsheets, and reporting workflows
• Clear written and verbal communication skills, particularly in client-facing and internal contexts
• Detail-oriented mindset with an understanding that accuracy impacts client delivery

What Success Looks Like

• Client Leads experience reduced operational and administrative burden
• Campaigns and projects move forward with clear timelines and fewer blockers
• Client communications and materials are accurate, timely, and well-organized
• Financial processes (invoicing, scopes, tracking) run smoothly with minimal rework
• Internal teams feel aligned, informed, and supported

Benefits

We take care of you

• Noble People offers a generous time-off package of 15 PTO days per annum, Safe & sick days, Personal and Birthday PTO as well as Summer Fridays, Mental Health & Wellness days, and a Sabbatical Program if you are with the agency for 7 or more years.
• We offer a comprehensive healthcare plan for eligible employees and their families which includes Medical with Telehealth/virtual care options, Dental, Vision, 401K, STD, LTD, Life Insurance
• Lastly, we allow for a cell phone reimbursement, pre-tax commuter benefits, Flexible Spending Account, daily snacks, and much more.
• The salary range is 115,000-145,000 USD per year.

Diversity and Inclusion

At Noble People, our people are our greatest asset. We are committed to fostering an inclusive environment that attracts, engages, and retains the best possible talent. Our diversity of experiences, backgrounds, locations, viewpoints and ideas is what makes us a great place to work and differentiate us as an employer of choice.

We are an equal opportunity employer

At Noble People we are committed to expanding opportunities for all employees without regard to race, color, religion, gender, age, national origin, sexual orientation, sexual identity, disability, or any other characteristic. Each person is valued for his or her talents, expertise, experience, and perspective.