Senior AI Operations Engineer

Senior AI Operations Engineer

New York, New York

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Who We Are

At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values (

If this sounds like you, you'll fit right in.

Who You Are

As a Senior AI Operations Engineer, you are a forward-thinking technologist who bridges the worlds of infrastructure, automation, and artificial intelligence. You thrive in dynamic, data-rich environments and bring a disciplined, service-oriented mindset to scaling AI systems and automations across Justworks. You understand how to operationalize machine learning and generative AI technologies responsibly and effectively, driving measurable business value while maintaining our commitment to reliability, security, and transparency.

You are a proactive problem-solver and trusted technical partner to Digital Security, Data and Analytics, and Engineering stakeholders. You excel at designing, implementing, and maintaining AI-driven workflows that enhance productivity, automate support processes, and integrate seamlessly into our enterprise systems. Your curiosity drives continuous learning, and your expertise enables you to mentor others in emerging AI operations practices.

Your Success Profile What You Will Work On

• Architect, deploy, and manage AI infrastructure, workflows, and automations that power IT and internal operations.

• Develop, monitor, and optimize AI models and pipelines used for IT support automation, knowledge retrieval, and internal tooling.

• Partner with IT Systems, Data Engineering, and Security teams to ensure responsible, compliant, and ethical AI deployment.

• Integrate AI and automation tools into Justworks' SaaS ecosystem - including Okta, Slack, Atlassian, and other enterprise platforms.

• Define and maintain standard operating procedures for AI workflows, including monitoring, model retraining, and incident response.

• Collaborate with cross-functional teams to assess opportunities for automation using LLMs, RPA, and AI service APIs.

• Serve as a subject matter expert and mentor on AI operations practices, guiding the IT team through adoption and experimentation.

• Contribute to internal documentation, training, and governance frameworks for AI systems across the organization.

• Stay current with emerging AI operations technologies, frameworks, and best practices - sharing insights to strengthen our IT capabilities.

How You Will Do Your Work

As a Senior AI Operations Engineer, how results are achieved is as important as the results themselves. Your foundational competencies include:

Good Judgment - Applying critical thinking to evaluate the tradeoffs of automation and AI deployment; balancing innovation with risk.

Resourcefulness - Building creative, effective solutions using available tools and data; adapting quickly to evolving AI technologies.

Teamwork and Communication - Collaborating across IT, Security, and Data teams with clarity and empathy; documenting rigorously.

Influence and Leadership - Mentoring peers, promoting responsible AI adoption, and fostering a culture of knowledge sharing.

Skills and Knowledge - Combining deep technical expertise with continuous learning in AI systems engineering, MLOps, and automation frameworks.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You're an active listener, treat people respectfully, and have a strong desire to know and help others.

• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You're curious, ask open questions, and are receptive to thoughts and feedback from others.

• Grit - You demonstrate grit by having the courage to commit and persevere. You're committed, earnest, and dive in to get the job done well with a positive attitude.

• Integrity - Simply put, do what you say and say what you'll do. You're honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.

• Simplicity - Be like Einstein: "Everything should be made as simple as possible, but no simpler."

Qualifications

• 5+ years of experience in IT Systems Engineering, DevOps, or AI/ML Operations.

• Hands-on experience with AI workflow orchestration tools (e.g., LangChain, Airflow, Prefect, or similar).

• Proficiency in Python, API integrations, and automation scripting for systems and service management.

• Experience managing LLM-based or ML-powered applications in production environments.

• Knowledge of Okta, Atlassian, and SaaS automation platforms (e.g., BetterCloud, Torq, Zapier for Enterprise, or similar).

• Familiarity with cloud environments (AWS, Azure, GCP) and CI/CD best practices.

• Experience building secure and auditable automations aligned with compliance and governance standards.

• Proven record of mentorship, technical leadership, and cross-functional collaboration.

• Passion for continuous learning in AI and automation, with a strong sense of accountability for outcomes.

The base wage range for this position based in our New York City Office is targeted at $127,000.00 to $152,500.00 per year.

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks' Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks ( .

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We're proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at [email protected]. Your comfort and success matter to us, and we're here to ensure an inclusive experience.

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