Account Manager

Who are IDHL?

At IDHL, we’re more than a digital agency — we’re a strategic partner to ambitious brands, helping them accelerate growth in the digital economy.

Our expertise is delivered through three core divisions: Performance, Web & eCommerce, and Intelligence – all working closely together to create impact across channels.

We’re also home to Fostr, a Shopify Plus agency for luxury and lifestyle brands, and The MTM Agency, specialists in integrated marketing and audience engagement.

What connects it all is our focus on outcomes, not just outputs. We back each other, take pride in what we do, and make sure the way we work works for everyone.

Hybrid working policy: employees are commutable to New York City two days per week.

Account Manager

Role Overview

IDHL is one of Europe’s leading digital agencies - and we’re at the start of an incredible journey in the US. This is a brand-new growth phase, and with it comes huge opportunity for ambitious people who want to help shape something from the ground up.

As an Account Manager, you’ll be right at the centre of that momentum. You’ll build strong client relationships, identify new business opportunities, as we deliver performance-led marketing strategies that drive measurable results. It’s a role for someone commercially minded, proactive, and ready to make a real impact in a fast-moving, high-growth environment.

Key Responsibilities

• Develop strong client relationships to support retention and uncover new revenue opportunities
• Lead generation, upselling, and renewal strategy across performance marketing services
• Contribute to client strategies and collaborate with internal teams to deliver results
• Compile monthly SEO performance reports and attend client meetings
• Identify growth opportunities and steer accounts toward long-term success
• Work closely with cross-functional teams to ensure client goals are met and exceeded

Person Specification

Key Qualifications and Attributes:

• Proven experience in a commercial sales or account management role
• Understanding of digital marketing solutions (performance marketing experience is a plus, but not essential)
• Track record of exceeding targets and driving revenue
• Excellent communication and relationship-building skills
• Highly organised and able to manage documentation and reporting
• Comfortable working in a fast-paced, dynamic environment
• Strong initiative and problem-solving ability
• Commercially minded with a focus on outcomes
• Experience in a digital agency or client-facing sales environment preferred
• Legal right to work in the United States

Compensation & Benefits

• Lucrative commission structure, 401(k) + healthcare
• Flexible & hybrid working; we believe the best work happens when balance does too. Enjoy a hybrid setup that gives you the flexibility to do your best work.
• Generous Paid Time Off (PTO) + Public Holidays
• Enhanced Parental Leave
• “Time4You” Wellness Days; two extra days dedicated to you - take time to pause, focus on your wellbeing, and come back feeling your best