Front of House Manager

Here at Casa Nela, we are passionate about amazing culinary experiences, spirited hospitality, creative design, urban farming and our supportive communities that surround our restaurants. We operate Roey's, Bobo, Rosemary's West, Rosemary's East, and Rosemary’s Midtown, as well as our newest/reopened location - Claudette.

We're looking for an experienced and passionate Front of House Manager to join our leadership team. This is a hands-on role for someone who thrives on the restaurant floor, leads by example, develops great people, and is committed to creating memorable guest experiences. You'll partner closely with the General Manager to oversee daily operations, coach and develop the Front of House team, and ensure operational excellence every shift.

Benefits & Perks

• Competitive Salary ($70,000–$85,000)
• Health, Dental, and Vision Insurance
• Company-Funded Commuter Benefits ($130 per month)
• 6th Day Bonus Pay for Managers
• Monthly Cell Phone Reimbursement
• Paid Time Off
• 401(k)
• Monthly and Semi-Annual Bonus Opportunities
• Employee Dining Discounts
• Opportunities for Career Growth within Casa Nela

What You'll Do

As FOH Manager, you'll play an integral role in the daily success of the restaurant by:

• Leading the dining room with an active floor presence, ensuring exceptional guest experiences and seamless service
• Partnering with the management team to uphold Casa Nela's hospitality and operational standards
• Leading pre-shift meetings that inspire, educate, and prepare the team for success
• Opening and closing the restaurant while maintaining consistency in service and execution
• Maintaining cleanliness and ensuring compliance with all Department of Health regulations
• Managing dining room inventories including china, glassware, silverware, linens, and smallwares
• Assisting with POS updates, menu changes, and employee onboarding
• Training, coaching, and developing Front of House staff while fostering a positive, accountable culture
• Recruiting and mentoring hospitality professionals who share our commitment to excellence
• Supporting payroll processes, labor management, scheduling, and budget goals
• Building relationships with neighborhood guests while helping grow our CRM program
• Ensuring promotions, seasonal initiatives, and marketing materials are effectively executed in the restaurant
• Managing cash handling procedures and maintaining compliance with all applicable NYC regulations

What We're Looking For

The ideal candidate is a thoughtful, energetic leader who enjoys developing people as much as delighting guests.

Qualifications include:

• 2+ years of restaurant management experience in a high-volume, full-service restaurant
• Strong leadership and team development skills
• Excellent communication and conflict resolution abilities
• Strong organizational and problem-solving skills
• Experience managing labor costs, budgets, and daily financial responsibilities
• Passion for hospitality and delivering memorable guest experiences
• Comfortable using restaurant technology including Toast POS, Google Workspace, Microsoft Office, and scheduling platforms
• Ability to remain calm, organized, and positive in a fast-paced environment
• Flexible schedule, including nights, weekends, and holidays

At Casa Nela, We Live By Five Core Principles

Passion for Food
Our shared love of food inspires everything we do.

Sweep the Floors
We believe no task is beneath us. Excellence comes from attention to every detail.

Driven to Grow
We embrace challenges and continually strive to improve ourselves and our teams.

Do the Right Thing
Integrity and accountability guide every decision we make.

In Service of Others
We create welcoming experiences by putting our guests, teammates, and community first.

About Casa Nela

Casa Nela believes that the growth of our organization starts with prioritizing our employees’ personal and professional growth. Our team is committed to seeking out ways to improve themselves, the community, the business we are building, and the people around them.

Casa Nela is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.