Customer Service Rep Teller Support Specialist
- Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e. opening of accounts, cashing checks, etc.) with a professional attitude on both the teller line and platform
- Determine customer needs, explain and sell products and services
- Telephone customers to schedule sales appointments and promote products
- Participate in branch prospecting efforts
- Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
- Serve as a liaison between customer and operational areas
- Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines
- Ability to understand directions and adhere to established policy and procedures
- Able to remain focused
- Other related duties as assigned or directed
- Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all job-specific requirements in a timely fashion Qualifications: Education, Training and Requirements:
- High School Diploma or GED required
- Internal product knowledge and teller training
- Accurate and proficient math
- Documentation skills with attention to detail
- Excellent interpersonal and communication skills
- Clear thinking and ability to stay focused
- Must be able to consistently demonstrate the Company's core values: a strong work ethics, integrity, respect for others, responsibility, transparency and humility
- Two (2) years of bank and/or customer service normally required
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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