Account Manager

Job Description

Job Description

Job Summary:

The Account Manager serves as the primary point of contact for clients, managing relationships, overseeing permit expediting projects, and ensuring compliance with NYC building codes, zoning regulations, and agency requirements. This role involves coordinating with clients, project teams, and regulatory agencies to streamline the permitting process and deliver timely, compliant solutions.

Key Responsibilities:

• Build and maintain strong relationships with clients, including developers, architects, contractors, and property owners.

• Lead the end-to-end coordination of external approvals, whether municipal permits or other regulatory agency reviews, by driving timely submissions, monitoring milestones, and clearing bottlenecks.

• Partner with internal technical teams (design, compliance, and project management) to confirm that project deliverables meet all applicable regulatory, contractual, and client standards, ranging from building codes and accessibility guidelines to industry-specific regulations

• Provide regular updates to clients on project status, regulatory requirements, and corrective measures to avoid delays or violations.

• Monitor project and client activity through monthly reports and trigger internal reviews for inactive accounts or at-risk projects/accounts.

• Identify opportunities for account growth, including upselling additional services like code consulting, violation removal, and possibly special inspections.

• Prepare presentations, and reports to communicate project timelines, deliverables, and compliance strategies.

• Navigate complex regulatory environments, addressing issues like stop-work orders, plan rejections, or asbestos testing requirements.

Qualifications and Skills:

Education:

• Bachelor's degree in business, project management, construction management, urban planning, architecture, or a related field preferred.

Experience:

• 2-5 years of experience in account management, client relations, or project management, preferably in construction, real estate, or permit expediting in NYC.

• Familiarity with NYC Department of Buildings (DOB) processes, DOB NOW portal, and other agency workflows (e.g., DOT, Landmarks Preservation Commission).

• Experience working with architects, engineers, contractors, or developers on construction or renovation projects is a plus.

Technical Skills:

• Proficiency in CRM software (e.g. Salesforce, HubSpot) for managing client relationships and tracking project progress.

• Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint) for reports, presentations, and data management.

• Understanding of NYC building codes, zoning regulations, ADA compliance, and energy conservation codes is highly desirable.

Soft Skills:

• Exceptional communication and interpersonal skills to build trust with clients and liaise with regulatory agencies.

• Strong organizational and time-management abilities to handle multiple projects and meet deadlines in a fast-paced environment.

• Problem-solving skills to address permitting challenges, such as plan rejections or violations.

• Detail-oriented with a proactive approach to anticipating client needs and regulatory hurdles.

Additional Requirements:

• Ability to work on-site in NYC (e.g., Manhattan, Brooklyn) 2-3 days per week, with flexibility for client meetings or agency visits.

• Knowledge of the NYC construction landscape, including residential, commercial, and landmark projects, is a plus.

• Valid driver's license or ability to travel within the five boroughs for client and agency meetings.

Preferred Qualifications:

• Prior experience as a permit expediter or familiarity with DOB filing processes (e.g., plan submissions, work permit approvals, sign-offs).

• Experience with construction project management or coordination with agencies like the Fire Department, DEP, or MTA.

• Certification or training in NYC building codes, zoning, or related fields.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.