Automotive Service Advisor

Be the Voice, the Guide, and the Trust Builder at First Automotive.

Service Advisor – Liverpool, NY

No Weekends | High Autonomy | Big Impact

You know that person who can explain anything clearly — whether it’s a restaurant recommendation or why something matters — and people just trust them?

The one who can juggle conversations, make someone feel heard, and keep the day moving without breaking a sweat?

That’s who we’re looking for.

At First Automotive , we’re raising the standard for what a service experience should be. We don’t just fix cars. We guide people, protect them, and give them peace of mind. And none of that happens without a great Service Advisor leading the customer journey from start to finish.

What You’ll Do (The Real Job):

Create an experience customers remember:

• Greet every customer like you already know them.
• Set expectations clearly at drop-off: timing, approvals, communication style, the digital inspection process.

Translate technician findings into human language:

• Present digital inspections with clarity — photos, arrows, simple explanations.
• Build organized estimates: customer concern first, then safety, then maintenance.

Keep customers informed from start to finish:

• Proactive updates — morning and mid-afternoon. Customers never chase us.
• Walk customers through repairs at pickup and schedule the next visit.
• Make thank-you calls at ~7 days and reach out on deferred work at ~21 days.

Own the workflow that keeps the shop productive:

• Build accurate work orders and confirm customer/vehicle info.
• Coordinate with the Shop Foreman to prioritize diagnostics, inspections, and sold work.
• Make sure every DVI meets standards — photos, captions, clear notes.

Run the front with discipline and professionalism:

• Order parts, verify deliveries, manage cores and returns.
• Handle deposits, discounts, AAA, and Royalty Rewards correctly.
• Perform daily closeout, balance the drawer, prep deposits, and manage the inbox.
• Oversee loaner vehicle agreements, inspections, and Stripe pre-authorizations.

Everything the customer experiences — clarity, trust, follow-through — starts with you.

Why You’ll Love It Here:

• No weekends. Ever.
• Full training on systems, processes, and automotive basics.
• High autonomy — we trust you to run the front with confidence.
• Supportive team, no micromanaging, no drama.
• Growing, locally owned shop with a strong reputation in the Liverpool community.
• Your voice matters. Your work directly drives shop success.

What We’re Looking For:

• Experience as a service advisor or strong customer-facing experience in a fast-paced environment.
• Excellent communicator — verbal, written, and visual.
• Organized, detail-oriented, and steady under pressure.
• Comfortable with technology (phones, tablets, software).
• Able to guide customers through decisions without pressure.
• A relationship builder who takes pride in doing things the right way.

Perks & Details:

• Full-time, on-site in Liverpool, NY.
• Competitive pay.
• PTO, paid holidays, health benefits.
• Paid gym membership.
• Ongoing training and career growth.
• A team and culture built on trust, transparency, and respect.

What Our Customers Say:

“Honest, friendly, and professional.”
“They explain everything and make it easy to understand.”
“Best shop in the area — I won’t go anywhere else.”

If You Want a Role Where You Matter — This Is It.

Apply today and become the person customers trust, technicians rely on, and the shop depends on.

First Automotive is an equal opportunity employer committed to building a diverse, inclusive, and welcoming team that reflects the community we serve.