Business service delivery vendor relationship manager

Capital Region BOCES provides both educational programs and educational support services, including an extensive IT division (NERIC) that serves over 250 school districts locally and statewide. We are preparing students & educators for success, and we employ hundreds of individuals who support that mission. Our team ensures that educational programs are administered, and schools run efficiently and effectively so our kids receive a world-class education. They are guided by 5 commitments that support their mission and purpose- Service, Value, Excellence, Improvement and Leadership.

What You Will Do

As NERIC’s Business Service Delivery & Vendor Relationship Manager, you will provide strategic leadership and oversight into the management and delivery of multiple administrative software services and hardware purchasing programs provided to school districts. You will lead the team responsible for ensuring that participating districts are receiving business services that align with their needs, budgets and regulatory requirements. You will provide regular updates and reports to NERIC leadership, internal teams and key stakeholders on these initiatives. In your role, you can expect the following

• Your day will be busy leading the team responsible for coordinating the delivery of services related to multiple administrative and business-related software packages available to participating districts. This includes tracking and managing licensing, renewals and service-level agreements.
• You will provide leadership and coordination for hardware purchasing programs, including procurement planning, vendor negotiation and lifecycle management.
• You will administer copier cost-per-click programs for participating school districts, monitoring usage, billing accuracy and vendor compliance.
• You will develop and monitor service budgets, prepare financial reports and ensure accurate billing to participating districts.
• You will directly mentor and supervise a team of professionals who specialize in the delivery of business services to school districts.
  
  

Why This Is a Great Job

You will make a difference! You will be working with a close-knit team that is very collaborative. At the end of each day, you will leave your office with a sense of satisfaction that you made an impact on technology in education. Along with great job satisfaction, you will receive:

• Platinum level, co-pay-based health insurance program; Individual or Family options available and BOCES pays 76% of the premium
• Amazing professional development opportunities to stay on top of industry trends and best practices
• Extremely generous paid time off, including 14 paid holidays, four weeks of vacation and a separate bank of sick/personal time
• Membership in a public, pension-based retirement system.
  
  

What You Bring To Our Team

• Bachelor’s Degree in Information Technology, Business Administration, Mathematics, Accounting or closely related field with at least 7 years of experience in providing training on business and central office related software applications and endpoint devices. Master’s degree candidates require 5 years of referenced experience.
• Ability to effectively lead teams, manage multiple projects and supervise the schedules and work of others
• Passion to help others, great leadership and communication skills and a personal drive for continuous learning and a desire to develop your skills and the skills of your team members.
• Any experience working in school district operations and/or training on administrative software systems ideal but not required
  
  

Where You Can Apply

To apply, simply register in our online application system by clicking the link below. Once you create your profile, be sure to submit your official application to Vacancy Number 2026-72 . As a public employer, we fall under the jurisdiction of Albany County Civil Service. This terrific opportunity would be a provisional appointment through Albany County Civil Service in the title “Managing Program Coordinator I (Business Services)”.

A detailed job description and application are available on Recruitfront.

Qualified submissions will be considered for all available vacancies. As a public employer, we fall under the jurisdiction of Albany County Civil Service. This terrific opportunity would be a provisional appointment under the title “Public Information Specialist (BOCES)”.

For More Details On This Role Contact

Debi Colwell, Personnel Administrator at 518-862-4908 or by email at [email protected].

As an Equal Opportunity Employer, we invite you to view our policy, go to our website at

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