Customer AI engineer

✍🏽 About Writer

Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by Forbes and one of the best places to work by Inc. Magazine, Writer empowers hundreds of customers like Accenture, Intuit, L’Oreal, Mars, Salesforce, and Vanguard to transform the way they work.

Writer’s fully integrated solution makes it easy to deploy secure and reliable AI applications and agents that solve mission-critical business challenges. Our suite of development tools is powered by Palmyra – Writer’s state-of-the-art family of LLMs — alongside our industry-leading graph-based RAG and customizable AI guardrails.

Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team of over 250 employees thinks big and moves fast, and we’re looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work.

📐 About this role

As a Customer AI Engineer at Writer, you'll play a critical role in developing and building complex prompts, applications, and agents to support our most important customers. You'll work closely with our Customer Success team both to determine how best to take the input data we receive from our customers and use it to produce first-rate content using our proprietary Palmyra family of models. You'll also ensure customer content aligns with their style and formatting requirements. Your expertise in Python, dataset curation, prompt design, and linguistics will be crucial to growing and maintaining Writer’s relationships with its customers.

You'll initially report to our VP of Technical Delivery.

🦸🏻‍♀️ Your responsibilities:

• Base Prompt Design and Iteration: Create and optimize base prompts that will be used to supercharge our customers’ content creation pipelines.

• Linguistic Expertise: Utilize your understanding of linguistics to craft search patterns used to enforce customer formatting guidelines in their content.

• Prompt Chain Design: Collaborate with the team to design, develop, and evaluate prompt chains for specific content creation tasks.

• Technical scoping: Work with stakeholders in Customer Success and with our customers to scope projects and define best practices for using what you create.

• Documentation: Maintain clear and comprehensive documentation of prompt engineering processes and outcomes and share innovative techniques with the team

• Cross-functional Collaboration: Collaborate with engineering team members to integrate your prompt engineering work seamlessly into our product.

⭐️ Is this you?

• Bachelor's degree or higher in Computer Science, Linguistics, or a related field

• Solid coding proficiency using Python.

• Professional experience in prompt design and a deep understanding of linguistic principles.

• Expertise working with search patterns for morphology and word patterns.

• Proven experience in designing, developing, and evaluating base prompts.

• Knowledge of natural language processing and machine learning concepts is a plus.

• Excellent communication and collaboration skills.

• Problem-solving mindset and a passion for working on complex challenges.

• Attention to detail and the ability to work independently and as part of a team.

• #LI-Hybrid

Curious to learn more about who we are and how we operate? Visit us here

🍩 Benefits & perks (US Full-time employees)

• Generous PTO, plus company holidays

• Medical, dental, and vision coverage for you and your family

• Paid parental leave for all parents (12 weeks)

• Fertility and family planning support

• Early-detection cancer testing through Galleri

• Flexible spending account and dependent FSA options

• Health savings account for eligible plans with company contribution

• Annual work-life stipends for:

  • Home office setup, cell phone, internet

  • Wellness stipend for gym, massage/chiropractor, personal training, etc.

  • Learning and development stipend

• Company-wide off-sites and team off-sites

• Competitive compensation, company stock options and 401k

Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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