Desktop Support
Job Title: Helpdesk Desktop Support
Location-Type: Onsite (New York, NY)- 5 days/ week
Start Date Is: ASAP
Duration: 3 Months (Contract, potential to extend)
Compensation Range: $25-30/hour W2
Job Description:
Provide Level 1 helpdesk support in a Windows environment, ensuring timely resolution of technical issues for end users across various departments.
Day-to-Day Responsibilities:
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Provide first-level support for desktop issues and service desk tickets
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Troubleshoot hardware and software problems, including password resets and equipment failures
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Respond to phone inquiries and maintain strong customer service standards
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Assist new hires with equipment setup and training
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Interface with a variety of internal departments including clinical, finance, and administrative staff
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Manage tickets daily via a ticketing system (e.g., JIRA or similar)
Requirements:
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Must-Haves:
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2–5 years of experience in a helpdesk or desktop support role
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Background in a healthcare environment
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Strong troubleshooting skills in Windows-based systems
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Experience using a ticketing system for issue tracking
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Excellent customer service skills and a collaborative attitude
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Nice-to-Haves:
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Exposure to JIRA, Citrix environments, or basic networking
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Familiarity with HIPAA/PHI compliance
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