Director, Risk and Fraud

About Quilt Software

Ever wondered how your favorite local shops compete with the big guys? That’s where we come in. We’re Quilt Software, providing Main Street's unsung heroes – from quirky cheese shops to family-run jewelry stores – with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions.  

If you get a kick out of supporting local businesses, love great software, and want to be part of a company that’s powering Main Street, we’d love to chat. Come join us in our quest to keep local retail not just alive, but thriving! 

About the Role

This is an operator and leader role. You’ll set strategy, run day-to-day risk and fraud operations, and build the systems and processes that scale with our portfolio. You’ll work cross-functionally with Sales, Finance, Engineering, and Customer Experience to protect Quilt and our merchants — without becoming a speed bump in the sales motion.

What You'll Own

• Lead merchant underwriting operations end-to-end — credit review, risk decisioning, exposure monitoring, and policy management

• Manage fraud detection and prevention across the merchant portfolio, including chargeback management, dispute resolution, and loss mitigation

• Maintain credit exposure within defined thresholds while optimizing merchant approval rates and minimizing unnecessary friction

• Build and refine risk scoring models, underwriting frameworks, and fraud rule logic; champion automation wherever it reduces manual review without compromising controls

• Develop and track KPIs across underwriting decisioning quality, fraud losses, chargeback rates, and portfolio health

• Partner with Sales and Account Management to support merchant onboarding, escalations, and exception handling — acting as a collaborative resource, not a gatekeeper

• Lead, develop, and grow a team of risk analysts and fraud operations specialists

• Manage relationships with processors, card networks, and third-party risk vendors

• Stay ahead of evolving fraud vectors, card network rules, and regulatory requirements relevant to PayFac operations

What you bring

• 8–10+ years in payments risk, fraud, or underwriting — ideally in a PayFac, ISO, or acquiring environment

• Strong analytical and data skills; comfortable building models, querying data, and driving decisions from numbers

• Proven track record balancing risk discipline with business velocity in a high-growth setting

• Hands-on operator instincts — you don’t just design processes, you run them

• Experience building and deploying risk automation tools and fraud ML models

• Track record building and leading high-performing risk operations teams

• Deep familiarity with chargeback management, dispute workflows, and card network rules (Visa, Mastercard)

• Strong written and verbal communication; able to translate risk concepts for non-technical stakeholders

Nice to Have

• Direct PayFac experience — familiarity with sponsor bank relationships, sub-merchant liability, and PayFac-specific regulatory obligations

• Experience with Stripe, or Adyen as processing platforms

• Background in specialty retail verticals (dive, pet, outdoor, liquor, etc.)

What we Offer

• Opportunity to build software that powers real-world commerce at scale.
• Competitive salary and equity package.
• Comprehensive benefits (health, dental, vision, 401k, etc.).
• Strong emphasis on engineering quality and career growth.

Salary: 160-180k Base + Bonus
Location: Remote, based in the United States

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Notice - Employment Scams

Communication from our team regarding job opportunities will only be made by a Quilt Software employee with an @quiltsoftware.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers, or banking information. If you believe a scammer is contacting you, please mark the communication as "phishing" or “spam” and do not respond.