Junior IT Technician

WHO WE ARE :
The Children’s Home of
Wyoming Conference partners with children, families and
communities throughout New York State to inspire hope,
develop skills and cultivate healthy relationships for
positive futures.

Position Summary: The Junior IT Technician handles the daily operations of The Children's Home (CHOWC) computer systems, which includes
all aspects of troubleshooting and repairing the organization's hardware, peripherals and related software.
This position will be an end-user contact for support issues. The Junior IT Technician works closely with
the Senior IT Technician and IT Technician.

Responsibilities:

• Properly documents, prioritizes, and escalates all reported problems, with the appropriate
  resolution required for solving each problem utilizing the Support Portal ticketing system
• Performs laptop/tablet/desktop support, including configuration of software/hardware,
  troubleshooting/repair of software/hardware issues, and support of desktop initiatives and
  projects, as necessary
• Provides support for line-of-business applications, windows applications, as well as common
  printing and network issues
• Maintains the technical competency and proficiency required for answering most common
  questions submitted in the Support Portal
• Participates in Team meetings to discuss activities, solutions, and recommendations for
  improvement
• Assists in maintaining the inventory database
• Builds user skill set to increase productivity
• Maintains good customer relations with all CHOWC Personnel
  
  

Requirements

Education:

• High School Diploma/GED required
  
• Associates Degree in computer science or certifications preferred
  
• A+ Certification preferred
  

Experience:

• 1 year experience in customer service preferred
  
• Experience troubleshooting PCs and related hardware preferred
  
  
  

Benefits

Full Time

• Student Loan and Tuition Reimbursement
  
  
  
• Agency-Paid CEUs, License Prep Course, and License Exam
  
  
• 403(b) with 6% employer contribution
  
  
• PTO
  plus 9 paid holidays
  
  
• 
  Childcare Reimbursement
  
  
• Health, Dental, and Vision Insurance (with HSA/FSA Accounts)
  
  
• Life Insurance
  
  
• Employee Assistance Program
  
  
• Employee Discounts at the Southern
  Tier Community Center
  
  
• 
  Opportunities for Professional Development
  
  
  

Part Time

• Student Loan and Tuition Reimbursement
  

• Employee Assistance Program

• 
  Opportunities for Professional Development
  
  
  

EEO Statement: Children’s Home is proud
to be an Equal Opportunity Employer that embraces and
supports diversity, as it benefits the youth and families we
work with. We have created an inclusive and mutually
respectful environment for all employees. We seek
quality employees that want to be part of a collaborative
team and make our mission of partnering with youth and
families their long-term goal.