Coordinator, Web Properties

Overview

Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras.

About the Role

The Coordinator, Web Properties (internal title: Coordinator, Integrated Marketing) is responsible for building and updating web pages, landing pages, and digital assets using templates, modules, and established brand styles to help deliver truly an exceptional fundraising, engagement and content experience for all user audiences of Covenant House digital properties.

The Coordinator, Web Properties, reports directly to the Manager, Web Development.

Essential Duties and Responsibilities

• Share in the maintenance of Covenant House International’s website properties by monitoring a portfolio of pages and applications for functionality and technical performance, QA and troubleshooting issues, initiating changes with team approval when appropriate, and tracking issue resolution across internal project management systems

• Build and update web pages, landing pages, and donation pages using approved components within our CMS platform (Drupal)

• Execute day-to-day website updates and maintenance tasks from the Manager, Web Development, ensuring all changes are accurate, compliant, and aligned with the Covenant House brand standard

• Help manage daily operations with digital agencies and project managing key development and content deliverables

• Manage and maintain large volumes of digital content across web properties, ensuring accuracy, consistency, and attention to detail.

Required Knowledge, Skills and Abilities

• Strong attention to detail with the ability to manage multiple priorities simultaneously

• Proficient project management skills, including experience using project management systems to track tasks, timelines, and deliverables

• Effective relationship management and communication skills across internal teams and external partners

• Comfortable working across digital platforms, including content management systems (Drupal or WordPress preferred), CRM tools, and web analytics platforms

• Familiarity with basic photo and image editing tools (e.g., Photoshop)

• Working knowledge of HTML and CSS, with the ability to troubleshoot and support basic front-end updates

• Understanding of digital acquisition and marketing ecosystems, including SEO/SEM, tag management, social media, email, SMS, and affiliate channels

Required Qualifications

• Minimum of 4 years of experience in digital asset or web content management, with exposure to digital marketing, content strategy, web development, and conversion optimization

Preferred Knowledge, Skills, Abilities and Qualifications  

• Bachelor’s degree in communications, digital media, web management, marketing, information systems, or a related field

• Previous marketing experience

Travel Requirements  

• Ability to travel once per year to New York City in early October for our annual in-person traditions 

• Outside of our annual traditions, this position is 100% remote 

Our Community

Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.

Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply.

If you have a disability or medical condition and need a reasonable accommodation, such as an ASL interpreter or a different interview format, or if you have physical accessibility needs, let us know. Contact us at 1-929-502-2521 , Monday through Friday, 9 a.m. to 5 p.m., Eastern Time or email us at [email protected].