Supervisor Benefit Enrollment

Buffalo. Center for Elder Law & Justice. $90,000/year

Center for Elder Law & Justice (CELJ) is seeking a Supervisor for benefit enrollment and navigation programs.

Position Overview

The Supervisor will oversee the operations of community-based programs that provide non-legal services, ensuring programs comply with legal and ethical standards, meet community needs, and achieve organizational goals. The position requires a combination of program development expertise, program management, and leadership skills to supervise staff, manage service delivery, and provide strategic guidance.

Essential Functions

• Supervise the operational and programmatic activities of the community based programs delivering non-legal services.
• Provide mentorship and guidance to program staff, including coordinators, paralegals, and other personnel.

*Ensure compliance with relevant laws, regulations, and professional ethics in providing non-legal services.

• Develop and implement policies, workflows and best practices for program operations.
• Monitor program effectiveness, evaluate performance metrics and provide reports to senior management.
• Serve as liaison between the program, partner organizations, and stakeholders in the community.
• Facilitate training and professional development opportunities for staff.
• Address client needs, handle escalated matters, and participate directly in complex or sensitive cases, as needed.
• Step in to provide back-up as needed for temporary staff shortages.
• Travel and evening/weekend hours required.

Each Supervisor is expected to:

• Assume primary responsibility for their units operations, including setting priorities, developing program areas, and creating and participating in outreach events.
• Work with HR handling training & development and performance.
• Work with the development team to identify and write grants to support their unit.
• Help the CEO set the agencys lobbying priorities and work with elected officials on legislation.
• Provide quality assurance and supervision essential to the delivery of high quality services.
• Participate in hiring, firing and disciplinary decisions.
• Pro-actively engage with peers in continually developing way to better serve our clients.
• Build and strengthen strategic alliances and collaborative relationships.
• Develop and embrace innovative and efficient methods in which to deliver services.
• Enthusiastically support the work of all CELJ employees and be a defender and booster of the organization to the wider public.

Required Qualifications

• Advanced degree with a minimum of 35 years of relevant experience, preferably in community legal services or public interest law.
• Demonstrated experience in supervising staff and managing community programs.
• Strong knowledge of program compliance, ethical standards, and risk management in service delivery.
• Excellent communication, leadership, and organizational skills.
• Ability to analyze complex situations and guide non-legal staff to make effective operational decisions.
• Commitment to social justice, community engagement, and improving access to legal services.

Preferred Qualifications

• JD preferred, those with an MSW and significant program development experience will be considered.
• Experience in grant management, reporting, and program evaluation.
• Familiarity with community outreach strategies, relationship building, and public education initiatives.

Salary starts at 90k+, based on experience

To apply: Please send cover letter and resume to Rachel Haseley, CHRO @ [email protected]