Remote Care Navigator

Job Description

Job Description

Remote Care Navigator (Full-Time, Monday-Friday 9am-6pm EST)

Pay: $21-$23 per hour (based on experience)

We're seeking a Remote Care Navigator to join our growing team! This role involves conducting assessments and outreach to members to help determine benefit coverage and ensure they receive the services and support they need. The ideal candidate is compassionate, organized, and comfortable working independently in a fast-paced remote environment.

Responsibilities:

• Conduct telephonic outreach and follow-ups with members to complete assessments and determine eligibility or benefit coverage
• Gather and document information accurately in internal systems and member records
• Collaborate with internal teams to coordinate benefits, referrals, and service plans
• Maintain confidentiality and comply with HIPAA and organizational policies
• Meet daily productivity and quality standards

Qualifications:

• Previous experience in case management, utilization review, or member services preferred
• Strong communication and active listening skills
• Proficient in Microsoft Office and comfortable navigating multiple systems
• Detail-oriented with excellent time management skills
• Reliable internet connection and quiet workspace for remote work

Schedule: Monday-Friday, 9:00 AM-6:00 PM EST

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?