SPECIALTY SERVICES AMBASSADOR

Salary: $24 - $25 / hour

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

Supports several different aspects of studio operations while maintaining a welcoming and professional atmosphere for all guests, producers, and staff members. This role will include a variety of individual and team responsibilities throughout the welcome desk and coffee bars. Will make and serve coffee/espresso drinks and related food and beverage items. Handles food according to HACCP guidelines and standards for quality food-service operations. Interacts with customers and other employees in a friendly, courteous manner while supporting welcome desk and studio needs.

Essential Duties and Responsibilities:

• Prepares espresso orders for customers using standard measures and recipes.
• Enters orders accurately into POS device
• Replenishes condiments, beverages and general supplies while maintaining cleanliness of service area.
• Ensures proper presentation, portion control and maintenance of proper serving temperatures; follows HACCP standards.
• Maintains sanitation and orderliness of all equipment, supplies and utensils.
• Ensures proper food preparation by following prescribed production standards.
• Keeps display equipment clean and free of debris during meal service.
• Cleans equipment and workstation thoroughly before leaving the area for other assignments.
• Greets customers courteously and interacts in a manner to ensure customer satisfaction. Relays relevant concerns from customers to supervisors.
• Serves customers quickly and efficiently and prevents delays in serving lines.
• Demonstrates a complete understanding of daily menu items and accurately explains them to customers.
• Serves as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying decision-making process.
• Ensures all display foods are merchandised attractively per standards. Serves food neatly and attractively per standard.
• Cross train reception desk functions and support with meal breaks, escorting and other responsibilities within the scope
• Learn and speak knowledgeably about the studio, building, transportation, hotels, local restaurants, and other points of interest.
• Respond to inquiries from guests and staff, anticipate their needs, and follow up to make sure satisfaction is achieved.

• Conduct daily walkthrough of floor to ensure all studios, pantry areas, and café space are reset and stocked for day of and following day operations

• Performs other duties as assigned.

Key Competencies:

• A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role.
• The ability to work under pressure, prioritizing tasks and juggling multiple requests simultaneously, while interacting with guests in a public environment.
• Excellent listening and oral communication skills.
• Basic computer skills.
• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
• Discreet, ethical and committed to maintaining a high degree of confidentiality.
• A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
• Flexible and adaptable.
• Previous coffee services experience required

Apply to Flik today!

Flik is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis. 

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, for paid time off benefits information.

Req ID: 1452078

Flik Hospitality Group

JEANNE M LANE

[[req_classification]]