Collections Manager

: Collections Manager - Buffalo Office

Northstar Location Services, a trusted third-party debt collection agency headquartered in Cheektowaga, NY, with additional offices in Fort Erie, ON, and Olean NY, has built a solid reputation for delivering exceptional customer service while maintaining client standards. We are dedicated to ensuring positive experiences for our customers, while driving profitability for our clients, employees, and the company.

We take great pride in adhering strictly to all legal regulations and client expectations, distinguishing us in the collections industry. Our focus is on attracting and retaining top talent while fostering a work environment that is fair, supportive, productive, and rewarding.

Position Overview: We are seeking a Collection's Manager to join our Cheektowaga, NY office. This is an exciting opportunity for a highly motivated professional who is eager to foster solutions-based relationships with customers and align with Northstar's core values. The ideal candidate will:

• Lead a team of collections associates to meet and exceed monthly performance goals
• Monitor and report daily statistical data to senior leadership
• Ensure compliance with all client requirements and regulatory standards
• Communicate and implement policy changes from clients
• Oversee team scheduling, staffing, and performance reviews
• Provide coaching and discipline as needed
• Foster a supportive, high-performing work culture that aligns with Northstar's core values

Experience & Qualifications:

• A minimum of 2 years in a managerial role and/or 10+ years in collections

· Must have extensive knowledge of FDCPA as well as state and federal laws pertaining to the collection industry.

• Proficient in Microsoft Office Suite (Word, Excel, Access, PowerPoint)
• Proven ability to motivate teams and manage daily operations in a dynamic environment
• Strong communication, negotiation, and organizational skills
• High attention to detail and multitasking capabilities

Compensation & Benefits:

• Pay Range: $50,000 - $57,500 per year
• Basis of pay: Salary
• Monthly Performance Incentives
• Employee assistance program
• Employer paid basic life insurance
• Comprehensive Benefit Packages - including medical, dental, vision, short-term disability and additional life insurance options (availability may vary by selected plan)
• Health Savings Account (HSA) Options
• Earned Time Off, Paid Sick Time, and Paid Holidays
• 401(k) with Company Match (after 90 days)
• Paid Training

Job Type: Full-time Work Location: In-person (Cheektowaga NY)

Education:

• High school diploma or equivalent (Required)

Experience:

• Collection management: 2 years (Preferred)

Job Type: Full-time

Pay: $50,000.00 - $57,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Application Question(s):

• How many years have you been working for your current employer? If not currently employed, how many years did you work for your most recent employer?

Education:

• High school or equivalent (Required)

Experience:

• Management: 2 years (Preferred)
• Debt Collections: 5 years (Preferred)
• Call center: 5 years (Preferred)

Work Location: In person