Customer Service Representative (E-Bike Retail) / New York, Union

Position : Customer Service Representative

Location : New York, NY

Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our team and take charge of the day-to-day operations of one of our e-bike stores in New York, NY.

In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly.

Your dedication will be rewarded with a competitive hourly rate of $18-$20per hour, along with performance-based bonuses.

Join Whizz today and help us make transportation solutions faster, smoother, and more innovative!

Key Responsibilities:

New Customers:

• Help customers choose the right bike, battery, accessories, and services.
• Assist with signing up for subscriptions, processing payments, and setting up accounts.
• Explain bike features and make sure customers have a great first experience.

Existing Customers:

• Support customers with repairs, payments, and subscription questions.
• Coordinate repairs with mechanics and perform minor bike adjustments when needed.
• Handle invoicing, service follow-ups, and work with customer accounts.
• Inspect bikes and manage fines when necessary.

Operations & Store Support:

• Prepare reports about sales, inventory, and store operations.
• Monitor inventory levels and coordinate stock as needed.
• Keep the store clean, organized, and welcoming.
• Assist with opening and closing the store.
• Support your team and supervisor with other tasks as needed.

Requirements

Requirements:

• Comfortable using Microsoft Office, Google Sheets, and other common productivity tools.
• Good at multitasking and staying organized in a busy environment.
• Ability to connect and work well with different types of people.
• Flexible to work weekdays and weekends (if necessary).
• Knowledge of additional languages (Spanish, French, or others) is a plus.

Benefits

Employee benefits:

Training provided: We believe in empowering you to reach new heights.

Paid time off: Recharge and relax with vacation, sick leave, and public holidays.

401(k) retirement plan: Invest in your future.

Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance.

Flexible 8-hour shifts: Balance work and life seamlessly.