Managed Care Scheduling and Mailing Coordinator
- Prints and processes outgoing mail daily including Patient Centered Service Plans, new member Enrollment Packets, Utilization Management Dept member notification letters and other mailings as needed.
- Coordinates and assists with contacting managed care applicants for scheduling enrollment assessments for the Assessment RN.
- Maintains accurate and up to date schedules for the Assessment RN.
- Collaborates with Care Management Supervisory staff regarding assessment scheduling issues and concerns.
- Provides courteous, responsive, respectful, and knowledgeable customer service to internal and external customers. And escalates as appropriate.
- Manages various reports within EHR as directed.
- Actively participates in performance improvement and continuous quality improvement (CQI) activities
- Assists various departments with member contacts, faxing, mailing, scanning, etc.
- Perform other duties as assigned
- Performs clerical duties, such as filing, typing, copying, faxing, and taking messages, as directed by supervisor
- Performs all other duties as assigned.
- High school diploma. Associates degree preferred in related field.
- 2 or more years’ experience in the healthcare industry or a degree as Medical Assistant.
- Strong computer literacy and comfort, ability and desire to advance technically and understand industry standards.
- Proven analytical and problem-solving skills to identify potential issues and participate in their resolution.
- Proficiency with computer systems, working knowledge of Microsoft Office, Internet and various software applications.
- Demonstrate ability to work independently and collaboratively with ability to adapt to shifting priorities, demands, and timelines.
- Demonstrates discretion in handling confidential and sensitive information
- Excellent communication skills, verbal and written.
- Speaking/visual/hearing ability sufficient to comprehend and express written/verbal communication.
- Frequent sitting, standing, walking
- Extended periods of computer use
- Pushing, pulling, reaching, kneeling
- Ability to lift and move objects up to 40 pounds
- Must be able to engage in real-time phone communication with clients, caregivers, and providers as a core job function.
- Hepatitis B Category II for the Hepatitis B Vaccine Program – Employee who rarely has contact with blood and body fluids
- Retention Bonuses
- Internal Mentoring Program
- 401K with generous Employer match
- On-Site Gym (free for all employees)
- Medical, Dental, Vision plans
- Tuition Reimbursement
- Partially funded HSA
- Employee Recognition Platform
- Paid Time Off, Holidays, Sick and Extended Sick Leave
- Short/Long term Disability
- Employee Assistance Program (EAP)
- Much More!
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