Provider specialist clinical liaison

Role Summary

The Provider & Partnership Specialist plays a key role in building strong, trust-based relationships with local healthcare providers and organizations to ensure patients with Treatment-Resistant Depression (TRD) have access to innovative, evidence-based care options. This position focuses on education, collaboration, and co-management , not sales. Success is achieved by providing clinical value, fostering provider partnerships, and improving patient outcomes through seamless coordination and education.

Key Responsibilities

Educational Outreach

• Conduct regular, high-quality outreach through in-person visits, calls, emails, and virtual meetings.

• Plan and deliver education-focused presentations and "lunch & learn" sessions on TRD, treatment indications, regulatory processes, and collaborative care models.

• Act as an ambassador of education to psychiatrists, therapists, hospital discharge planners, and primary care providers.

• Promote awareness and understanding of advanced treatment options through a professional, education-first approach.

Territory Planning & Strategy

• Identify and segment potential referral partners (e.g., hospitals, psychiatric practices, IOPs, therapists) across the assigned region.

• Develop and execute a comprehensive territory plan using CRM and other digital tools.

• Regularly review territory performance to optimize outreach and engagement strategies.

Relationship & Co-Management

• Serve as the primary point of contact for partner providers.

• Ensure a positive, “white-glove” experience for new referral partners.

• Maintain clear communication between referring clinicians and internal care teams.

• Establish feedback loops to share appropriate, de-identified patient progress updates.

• Troubleshoot issues related to patient intake or prior authorization processes.

Compliance & Administration

• Maintain accurate and detailed documentation of all activities within the CRM system.

• Adhere to all healthcare compliance regulations, including HIPAA, Anti-Kickback Statute (AKS), and Stark Law.

• Manage administrative tasks efficiently, including expense reporting and field budgeting.

Required Qualifications

• Clinical Knowledge: Ability to confidently discuss Treatment-Resistant Depression (TRD), Major Depressive Disorder (MDD), and mechanisms of action for approved treatments.

• Regulatory Expertise: Must become fluent in REMS processes and be able to explain them clearly to provider offices.

• Insurance Familiarity: Understanding of payer landscapes (Medicare, Medicaid, commercial) and the Prior Authorization process for medical billing codes.

• Compliance-Driven Mindset: Must operate with a strict adherence to healthcare regulations and ethical standards.

• Professional Communication: Strong interpersonal skills, capable of engaging diverse clinical audiences.

• Experience:

  • Minimum of 2 years in a B2B relationship, sales, or partnership role within a regulated industry (e.g., healthcare, pharmaceuticals, finance).

  • Must demonstrate the ability to learn clinical content quickly and communicate it effectively.

• Logistics: Comfortable spending 60% or more time in the field. Must have a reliable vehicle and a valid driver’s license with a clean driving record.

Desired Qualifications

• Experience: 2–5+ years in a provider liaison, medical science liaison, or specialty pharmaceutical role (psychiatry or CNS experience preferred).

• Network: Existing relationships with healthcare professionals or institutions within Westchester or Rockland Counties.

• CRM Proficiency: Detail-oriented in documenting activities and maintaining follow-up actions in digital tools.

• Strategic Thinking: Ability to plan, execute, and refine territory strategies independently.

Compensation & Performance Structure

Phase 1: 90-Day Introductory & Incentive Period

A 90-day period designed to assess activity, strategy, and territory execution.

• Guaranteed Draw: Bi-weekly stipend equivalent to an annual salary of $60,000 during the initial phase.

• Performance Bonuses:

  • $250 per completed educational session with a qualified practice or facility.

  • $500 for each new referring practice successfully certified and onboarded.

  • $1,000 for establishing a formal referral relationship with a hospital or large organization.

• Conversion Criteria (after 90 days):

  • 100+ weekly outreach activities logged.

  • Minimum of 8 educational sessions completed.

  • 3 or more new certified referral partners established.

Phase 2: Full-Time Compensation Structure

Upon successful completion of the introductory phase:

• Base Salary: $80,000 – $95,000 (NY market range).

• Annual Bonus Opportunity: $20,000 – $35,000 (paid quarterly).

• Compliant Bonus Structure:

  • 30% based on activity KPIs (e.g., outreach volume, education sessions).

  • 40% based on partnership goals (e.g., new active accounts, certifications).

  • 30% based on territory and patient engagement outcomes.

• Expense Reimbursement: Mileage reimbursed at the standard IRS rate.

• Compliance Assurance: Bonuses are compliance-based and subject to review; violations void eligibility.

Work Type & Location

• Territory: Westchester County & Rockland County, NY

• Work Type: Field-based (approx. 60% field / 40% remote or office-based)

• Schedule: Full-time

About the Organization

This organization is dedicated to advancing access to cutting-edge mental health treatments through education, clinical collaboration, and ethical partnership. The team is mission-driven, patient-centered, and committed to raising the standard of care for individuals living with complex mood disorders.

If you're interested, please reply to this advertisement or directly email your resume to me at [email protected] or by calling/texting (949) 295-5951.

I strive to reply within 48 hours. Looking forward to connecting with you soon. Thank you!