Medical Call Center Supervisor

Medical Call Center Supervisor Location Buffalo, NY (South Ellicott area) :

Join General Physician, PC. - one of WNY's largest and most respected multi-specialty medical groups! We are committed to providing comprehensive, high-quality patient-centered care to improve the overall quality of the lives of our patients.

Location : Cardiology Call Center at our corporate office in Buffalo, NY.

Position Type : Full-time, First Shift

No nights, weekends, or holidays and free parking!

We offer our Medical Call Center Supervisor:

Employees are benefit-eligible on the first of the month following their start date.

This includes:

• Medical, dental, vision & much more
• Generous PTO and paid holidays
• Competitive salary
• 401(K) 3% employer contribution
• Employee engagement programs
• Exclusive discounts from our LifeMart website as well as Verizon and BJ's Wholesale memberships
• Pay Range: $58K-$63K*

Essential Duties of a Medical Call Center Supervisor :

• Coordinate and implement training and support for all new and existing staff on all office procedures relating to the department.
• Prioritize daily assignments/tasks to ensure smooth workflow. Monitor and make changes as necessary under the Director.
• Communicate with staff about changes to provider schedules, patient appointments, and issues that affect office operation.
• Monitor staff performance and provide the necessary education, training, tools, and support to perform duties.
• Prepare and conduct team meetings regularly.
• Utilize problem-solving skills to work through staff and office issues and assess when situations need escalation to the Director.
• Monitor daily call wait times and address as necessary.
• Coordinate monthly department schedule, distribute to the staff, and manage the staff time and attendance function, including approving timecards and paid time off requests.
• Work with the Director to address employee performance and corrective action issues.
• Write and administer annual performance evaluations in conjunction with the Director.
• Participate in the interview process of candidates in conjunction with the Director.
• Conduct first-level triage and investigate patient complaints and route them to the Director.
• Deliver exemplary customer service to provide a positive patient experience across the organization.
• Perform other duties assigned by management.

Minimum Qualifications of a Medical Call Center Supervisor :

• Highschool or GED required, Associates degree preferred
• 3 to 5 years experience in a medical office/call center environment. Leadership experience preferred.
• Experience and knowledge of medical office, insurance, and medical terminology.

General Physician, P.C. is proud to be AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

• The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.