Desktop Support Technician

Overview

We are seeking a high-visibility Desktop Support Specialist to provide white-glove technical support to C-Suite executives and enterprise end users in a fast-paced, on-site NYC environment. This role requires strong troubleshooting expertise, excellent communication skills, and the ability to manage priorities in a dynamic setting.

Key Responsibilities

• Deliver front-line and escalated (Level 1 & Level 2) desktop support for executives and enterprise users
• Provide white-glove, executive-facing support with a high degree of professionalism and discretion
• Diagnose and resolve hardware, software, and OS issues across Windows 10/11 environments
• Support and troubleshoot Microsoft Office and Microsoft 365 (O365) applications
• Manage user accounts, permissions, and group policies within Active Directory
• Administer and support devices using Microsoft Intune / endpoint management tools
• Track, prioritize, and resolve incidents and service requests through a ticketing system
• Meet and exceed defined SLAs and ensure timely communication on ticket status
• Configure, deploy, and maintain desktops, laptops, mobile devices, and peripherals
• Collaborate with infrastructure and application teams on escalations and root cause analysis

Required Skills & Experience

• Strong hands-on experience with desktop troubleshooting (Windows 10/11, MS Office, O365)
• Experience working with Microsoft Intune and Active Directory
• Proven background providing Level 1 and Level 2 support in an enterprise environment
• Demonstrated experience managing high-volume tickets with strict SLA adherence
• Excellent communication skills with a strong customer service mindset
• Experience supporting executives or VIP users in a fast-paced, high-pressure environment

Preferred Qualifications

• Prior experience in a corporate or financial services environment
• Familiarity with ITIL-based support processes
• Experience with device imaging, deployment, and endpoint security tools

Work Environment

• On-site role in a fast-paced NYC office
• High-touch, customer-facing support model with direct interaction with senior leadership

This is a Contract to Hire position based out of New York, NY.

The pay range for this position is $24.00 - $34.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in New York,NY.

This position is anticipated to close on Jun 6, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.