Commercial Manager - New York Hilton Midtown

Placed right in the heart of the action the New York Hilton Midtown is looking for its next Commercial Manager! We're within walking distance of iconic attractions like Central Park, Radio City Music Hall, MOMA, and Broadway, this hotel is the perfect location for a career in hospitality. Our theater and transportation desk provides guests with tips, tickets, and travel information to make their NYC experience unforgettable.

The ideal candidate will have a minimum of 1 year of hotel or hospitality-related experience, at least 1 year in an administrative or coordinator role, and 2 years of experience with Microsoft applications. They must thrive in a fast-paced environment and have full schedule flexibility, including evenings, weekends, and holidays as needed.

Shift Pattern: This role is primarily Monday–Friday, 8:00 a.m.–5:00 p.m., but we’re looking for someone who can flex their schedule when needed. Our business moves fast, and the most exciting opportunities often happen outside traditional hours—so occasional evenings, weekends, and holidays may be part of the mix.

Pay Rate: $34.00 - $37.00 per hour.

Medical Insurance Coverage available – for you and your family

Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune.

We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (e.g., college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

**Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

Key Responsibilities:

As the Commercial Manager, you will be responsible for the following:

• Ensure accurate and timely issuance of contracts and turnovers to clients and internal departments.
• Master the Sales and Catering software systems, managing contracts, amendments, and addendums.
• Monitor commercial team email distribution lists and distribute information comprehensively and accurately.
• Handle incoming email and phone call leads, including building and distributing leads.
• Create Banquet Event Orders in the Delphi.fdc system.
• Assist with the detailing of group program space, diagram creation, invoicing, and affiliate contract documentation.
• Prepare room blocks, guarantee letters, and coordinate with outside vendors and the loading dock.
• Prepare forecast reports, banquet check reconciliation, and various information sheets.
• Process amenities and coordinate services such as coat check for group events.
• Oversee all administrative tasks related to bookings, including contracts, proposals, space blocking, and FDC logging (activities, leads, reports).
• Support discovery and planning visits, tastings, pre-cons, and assist with tie-down meetings.
• Maintain office supplies and literature inventory, handle purchase orders, and assist with special projects as needed.

Qualifications:

• Minimum of one year of experience in mid to large-scale hotel operations.
• Strong organizational skills with acute attention to detail and an ability to handle multiple tasks in a fast-paced environment.
• Proficiency in Sales and Catering software (e.g., Delphi.fdc) is preferred.
• Excellent communication and interpersonal skills.
• Prior experience in hotel sales or catering is highly desirable.

#LI-ZR1

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!