Leadership Team

Chick-fil-A: Urgent Leadership Opportunity!

Operations Team Lead Overview

The Team Leader organization exists to positively influence the customer experience by leading themselves and their teams to execute our operational playbooks and standards of hospitality with excellence.

Team Leaders lead their team independently with oversight and coaching from their respective Shift Supervisor. Team Leaders maintain an engaged and active presence on the floor 100% of time. Team Leaders (TLs) work most closely with our team members and, therefore, significantly impact their experience and success. Because of this, our T.L.s must embody our core values and character competencies as they operate daily to help us reach the greater vision of Being the Bronx’s Most Caring Company through our mission of multiplying G.O.O.D. in our restaurant and community

The Team Leader leads, trains, and coaches Team Members on the spot to ensure we adhere to Chick-fil-A's procedures and operations- paying particular attention to hospitality, food safety, and food quality.

The Team Leader partners closely with their Shift Supervisor and Executive Leadership Team to gain a well-rounded knowledge of the business and how to execute daily to achieve our goals. T.L.s own their development and areas of influence and proactively seek continued personal and professional growth.

Shift Supervisor Overview

Shift Supervisors exist to ensure the restaurant is always guest-, visitor-, auditor-, and employee-ready at all times. Shift Supervisors are high-level, cross-functional leaders who support all facets of restaurant operations through proactive task management, team management, leadership development, troubleshooting, internal assessments, and more. Shift Supervisors exhibit strong administrative, operational, interpersonal, and cultural prowess as they consistently remain fully prepared to support the Restaurant and serve guest/employee needs.

Shift Supervisors independently lead their assigned shift day-parts and work together to ensure restaurant systems are executed with excellence, that talent for each shift gets stronger, and that the bottom line of the business is protected by eliminating wasteful behaviors and other threats to positive financial stewardship.

The Shift Supervisor partners closely with the Executive Leadership Team to gain a well-rounded knowledge of the business and how to execute daily to achieve our goals. Shift Supervisors own their development, areas of influence, and proactively seek continued personal and professional growth.

Key Responsibilities

• Lead and motivate a talented team to achieve exceptional service.
• Foster a fun and enthusiastic work environment.
• Implement training programs to develop team members' skills.

Job Requirements

• High school diploma or equivalent; some college is preferred.
• Availability for various shifts, including weekends and holidays.
• Strong leadership skills.
• Maintain Company's Operational, Food Safety, and Food Quality standards
• Internal Assessments
• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant.
• Offer immediate and respectful response to Guest's needs.
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, key holder.
• Cash Management
• Vendor Management
• Excellent communication skills, both written and spoken.

Benefits

• Comprehensive health, dental, and vision insurance contribution (for full-time/full-time equivalent)
• Paid training and time off
• Opportunities for career advancement within a growing company.

Why Join Us?

• Be part of a loving and community-focused brand.
• Experience a fun work culture that values teamwork.
• Receive ongoing support and development opportunities.

Location: 2276 Bartow Avenue In-Line 2276 Bartow Ave, Bronx, NY 10475, USA

If you’re ready to step into a fulfilling leadership role, apply today and start your journey with Chick-fil-A!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.