Patient Services Representative- Cayuga Addiction Recovery Services Cortland Outpatient Clinic- Full

Job Description

Job Description

Patient Services Representative- Cayuga Addiction Recovery Services Cortland Outpatient Clinic- Full Time- Days

When two established local health systems unite as one collaborative network, healthcare becomes so much more. Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health, innovating and evolving services in our communities for enhanced holistic care close to home. Beyond clinical outcomes, it's strengthening community connections and setting a higher standard for quality that's exceptionally personal.

Centralus Health is central to wellness-for all of us.

The PSR is the first point of contact for patients and assists them with registration processes. Responsibilities include patient interviews, collecting and verifying demographic, insurance and financial data, and accurately entering information into computer. The lead PSR works closely with the manager or supervisor and assists in the smooth operation of the department by coordinating workflow and assignments, training, and providing coverage as needed.  Excellent interpersonal skills, communication skills, accurate typing skills, knowledge of office procedures, and ability to work independently required. 

Roles and Responsibilities:

• Greeting patients and caregivers on arrival in a welcoming and friendly manner.
• Providing support to patients, and their caregivers
• Properly identifying patients utilizing two identifiers, name and date of birth, and scanning copy of patient identification into database.
• Registering and pre-registering patients in database including collecting accurate demographic and insurance information, verifying insurance, and scanning copy of insurance card into database.
• Proper completion and explanation of all required registration forms.
• Proper filing of Imaging requisitions.
• Adherence to general admitting policies and procedures to include proper placement of patients on appropriate nursing unit in appropriate status per practitioner order, and proper transfer of patients per practitioner orders.
• Timely and accurate discharge of patients per practitioner order.
• Coverage of Switchboard during lunches, breaks and during the night shift (2300-0700)
• Follows proper procedures for deaths and autopsies to ensure timely handling of deceased patients.
• Collection of copays as required, following cash drawer process.
• Assist department supervisor in coordinating workflow and schedule.
• Assist with training and education.
• Provides coverage as needed.
• Flexibility in assuming other appropriate responsibilities and duties not noted above.

Required Skills and Experience:

• High school degree plus two years clerical experience required.
• Previous healthcare experience and medical terminology preferred.
• Physical Requirements: Repetitive use of hands and fingers (i.e. use of computer keyboard). May require use of lifting and carrying light loads (up to 10 pounds). Sitting or standing/walking for long periods of time.

Location and Travel Requirements:

• Location: Onsite- 6 Euclid Ave, Building 1, Suite 3, Cortland, NY 13045
• Shift: 37.5 hours a week, Monday - Friday 7:30am - 3:30pm (some Saturdays - shift 8am-12:30pm)
• Travel: 25% Travel to cover other locations may be requested

Pay Range Disclosure:

• Standard rate of $18.50 - $23.00 per hour based on experience

Centralus Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Health Talent Acquisition team at [email protected].

I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me.

I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks.

I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.