Courier

Job Description

Job Description

Specialty Pharmacy Courier - Full-Time Days FLEX

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. 

The Specialty Pharmacy Courier is responsible for the safe, timely, and compliant transport and delivery of prescriptions and supplies to patients' places of residence. The role supports pharmacy operations while ensuring regulatory compliance, safety standards, and excellent customer service.

As a member of our team, you will be an extension and the public face of the Pharmacy, showing compassion, patience, and empathy in every interaction. You will build trust with patients, act with a sense of urgency, and look for opportunities to improve and solve problems. You will recognize the importance of your role in supporting each patient's health and approach every interaction with care and respect. You can make a difference every day by understanding the challenges patients may face and support them in ways that touch lives beyond the pharmacy counter.

Roles and Responsibilities:

1. Safety

• Follows infection control, safety procedures, and hazardous material handling protocols.
• Ensures safe operation of vehicle at all times.
• Follows all NYS vehicle traffic laws and safety precautions.
• Maintains all preventative maintenance work orders when needed.
• Uses proper lifting techniques during work tasks to prevent lifting injuries.

2. Documentation & Compliance

• Maintains delivery logs and chain-of-custody documentation.
• Ensures proper handling and transport conditions in accordance with pharmacy policies and regulations.
• Supports pharmacy workflow with timely delivery of medications and supplies.
• Adheres to HIPAA regulations and maintains patient confidentiality.

3. Deliveries & Transportation:

• Follows assigned schedules and accommodates urgent delivery needs when requested.
• Provides professional customer service to staff and patients.
• Courteous to other vehicles on the road and no valid complaints issued for aggressive driving or vehicle operation.
• Keeps vehicle clean during and after hours of operation. Washes vehicle with supplied vouchers when needed.
• Maintains a professional appearance at all times.
• Wears clearly visible, weather-appropriate Cayuga Medical Center- branded attire at all times while on duty.
• Performs other duties as assigned.

Required Skills and Experience:

• Education : High School Diploma or GED
• Experience :
  • Preference two of driving experience with the ability to drive in all weather conditions
  • Must be 21 years of age or older
  • Must have a valid NY State drivers license and clean driving record

P referred Skills and Experience:

• Problem solving ability and attention to detail is preferred
• Good written and oral communication skills preferred.
• Requires ability to prioritize work, manage time wisely and adjust to changes in work volumes.

• This position requires the ability to lift objects weighing up to 40 pounds.
• The courier is responsible for loading and unloading items into the vehicle which include but not limited to boxes, equipment, and supplies.
• Requires the ability to sit for long periods of time while driving. Deliveries will take place during a standard 8-hour workday, in Ithaca and the surrounding Counties.

Location and Travel Requirements:

• Based at Cayuga Medical Center 201 Dates Drive, suite 109, Ithaca NY 14850
• Shift: Full-Time Days FLEX. Anticipated schedule Monday through Friday 8am to 4pm. Flexibility is required to support department needs.
• Local area travel between facilities will be a daily requirement for this role

Pay Range Disclosure:

• Standard Rate of $17.00 to $20.00 per hour

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at [email protected]

I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me.

I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks.

I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.