SMB Customer Success Manager | Housing

About EliseAI

EliseAI develops cutting-edge agentic AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them.

That’s the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you.

About The Role

EliseAI is looking for a Customer Success Manager (SMB) to own and grow relationships across a high-volume portfolio of small and mid-sized business customers. You’ll manage 50–55 accounts, guiding them through successful adoption and long-term utilization of EliseAI’s products.

This role requires someone who can build strong, scalable relationships, act as a trusted advisor, and proactively ensure customer health and retention at scale. You’ll serve as the product expert, balancing consultative strategy with efficient execution, while advocating for customer needs internally.

We are open to hiring someone in the NYC, SF, Boston, or Chicago area.

Key Responsibilities

• Become an expert in EliseAI’s products — focusing on user workflows, integrations, and how our tools drive efficiency for SMBs

• Manage a portfolio of 50–55 accounts, ensuring high engagement, adoption, and satisfaction across your book of business

• Understand customer business goals and effectively communicate EliseAI’s value to ensure ongoing success and ROI

• Drive scalable success by using proactive outreach, regular check-ins, and group training to educate customers on best practices and new features

• Review customer health metrics and usage data to identify at-risk accounts, implement success plans, and reduce churn

• Partner with Implementation to ensure smooth onboarding and set customers up for long-term success

• Collaborate cross-functionally with Product, Engineering, and Support to resolve issues quickly and surface customer feedback

• Act as a customer advocate internally by sharing insights, feature requests, and trends from your accounts to help shape the product roadmap

• Promote new features and product adoption through webinars, training sessions, and tailored communication
  

Requirements

• 2–3 years of B2B SaaS customer success, account management, or client-facing experience

• Proven ability to manage a large portfolio (40+ accounts) while maintaining high customer satisfaction

• Strong communication skills with the ability to simplify technical concepts for non-technical audiences

• Data-driven mindset with the ability to analyze account health metrics and usage reports

• Demonstrated ability to take ownership and drive customer objectives in a fast-paced environment

• Experience with SMB customers and a track record of reducing churn and expanding adoption

• Willingness to work in person at our office 4–5 days a week

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded ( unicorn!) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

• Equity in the company in the form of stock options

• Medical, Dental and Vision premiums covered at 100%

• Fully paid parental leave

• Commuter benefits

• 401k benefits

• Monthly fitness stipend

• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch

• Fun company social events through our Elise and the City program

• Unlimited vacation and paid holidays

• We'll cover relocation packages and make the move exciting, not painful!

Job Compensation Range

The salary range for this role is $90,000 – $120,000 (OTE $112,500 - $142,500) . EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]