Event Services Operations Manager - New York Hilton Midtown

Placed right in the heart of the action the New York Hilton Midtown is looking for its next Event Services Operations Manager! We're within walking distance of iconic attractions like Central Park, Radio City Music Hall, MOMA, and Broadway, this hotel is the perfect location for a career in hospitality. Our theater and transportation desk provides guests with tips, tickets, and travel information to make their NYC experience unforgettable.

Our ideal candidate has at least 1year experience in a fast-paced convention hotel environment, with expertise in one or more of the following areas of Hotel Event Planning, Banquets, Hotel Restaurant Food & Beverage, or Event Setup. They are strong, resilient, and capable of managing multiple tasks simultaneously while communicating with multiple departments.

Shift Pattern: Full availability is required for this role.

Pay Rate: $35.00 per hour.

Medical Insurance Coverage available – for you and your family

Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune.

We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (e.g., college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

**Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As the Event Services Operations Manager, you will serve as the key contact between the customer and the hotel’s commercial and operational teams. You will be responsible for ensuring that events run smoothly from start to finish, acting as the customer’s primary contact once they arrive at the hotel. Key responsibilities include:

• Serving as the key hotel contact for floor operations during events.
• Ensuring accurate event set-ups based on checklists and Banquet Event Orders (BEOs).
• Reviewing meeting agendas and BEOs for each group and communicating labor and inventory issues to the Event Experience and Event Operation Managers.
• Maintaining the cleanliness and organization of meeting areas and back-of-house spaces.
• Assisting customers with the setup of their events and providing on-site support as needed.
• Supervising food and beverage service to ensure consistency throughout event operations.
• Planning, prepping, and executing events on-site.
• Communicating corrective actions to the Director of Event Operations or Assistant Director of Event Operations.
• Supporting the scheduling and staffing of Banquet Wait Staff.
• Participating in internal and external meetings as required by management.
• Performing other duties and responsibilities as assigned or required by management

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!