eDiscovery Technical Lead
TRU Staffing, Inc.
New York, NY
Our client, a leading global law firm, is seeking a skilled and detail-oriented eDiscovery Technical Lead to join their dynamic litigation support team. In this role, you'll be responsible for managing end-to-end eDiscovery processes — from data processing and platform setup to supporting cutting-edge LegalTech tools and advising stakeholders across practices. This is a high-impact position that requires technical expertise in tools like Relativity, Reveal, or Nuix, strong communication skills, and the ability to thrive under pressure in a fast-paced, collaborative environment. If you're passionate about legal technology and delivering excellence, this is a fantastic opportunity to contribute to high-profile matters on a global scale as part of an excellent team. This is a hybrid role based in New York. Service Delivery
#LI-HYBRID
Job ID: 7557
- Responsible for ensuring quality control procedures are consistently followed across all service delivery activities
- Ensure the Litigation Support Specialist and Manager are informed of all tasks and projects, with delivery approaches discussed and agreed upon in advance
- Prepare and follow recommendations, project plans, cost estimates, procedures, and specifications, ensuring quotations are provided and instructions are confirmed in writing
- Process data received in a variety of formats, including native files and load files, with mapping, ingestion, and exception management as required
- Configure and customize review platforms, perform searches and data reduction activities, create review batches, tailor coding layouts, and establish user roles and permissions
- Complete native and load file productions in accordance with agreed specifications
- Handle first-line support requests and work closely with second- and third-line support teams to resolve technical issues
- Serve as an escalation point for service-related concerns, promptly raising complaints from the Practice to the Manager and supporting resolution efforts
- Maintain accurate project, process, and product documentation
- Administer software and hardware utilized by the eDiscovery team
- Support the collection, tracking, and reporting of operational statistics
- Assist with the deployment of LegalTech solutions to improve matter delivery efficiency and perform ongoing maintenance and updates to maximize effectiveness
- Provide front-line support for client and Practice inquiries relating to LegalTech tools and develop or update user guides and FAQ materials to improve adoption and understanding
- Track and report on basic ROI measures for LegalTech solutions while collecting and evaluating supplier performance feedback to support continuous improvement
- Document client requirements for new LegalTech use cases and effectively manage and record changes to client instructions
- Work collaboratively with team members to resolve common technical issues and maintain logs of support requests to identify recurring trends and opportunities for proactive improvement
- Ensure all defensible processes and data security requirements are followed at all times
- Partner with the global eDiscovery team as required, maintaining documentation within Monday.com to support effective communication, collaboration, and operational efficiency
- Responsible for the successful end-to-end execution of eDiscovery projects, including data processing, production preparation for disclosure and investigations, use of TAR capabilities, Early Case Assessment tools, GenAI solutions, eBundling platforms, and case management systems
- Remain current on industry developments by attending relevant seminars and presentations, sharing knowledge gained, and contributing to training initiatives for team members
- Support the creation of training materials for LegalTech users and participate in knowledge-sharing activities to remain informed of emerging trends and technologies
- Assist with data entry and analysis relating to usage trends while ensuring LegalTech tools comply with security and compliance requirements
- Provide support and guidance on LegalTech tools and associated processes while maintaining high standards through adherence to quality control and planning methodologies
- Attend LegalTech-focused events and presentations to stay aligned with industry developments and encourage innovation across the team
- Manage the expectations, priorities, and interests of multiple stakeholders across the Practice
- Deliver specialist advice and support tailored to the specific requirements of each client
- Demonstrates a collaborative team-focused approach and is willing to support clients and colleagues outside normal business hours when required to meet deadlines
- Available to participate in on-call support during peak workload periods
- Strong attention to detail, particularly when undertaking repetitive or time-intensive tasks
- Ability to gain the confidence and respect of colleagues and team members
- Professional, honest, open, diplomatic, and direct communication style
- Self-motivated with a proactive approach to work
- Excellent communication and interpersonal skills
- Committed to delivering exceptional levels of customer service
- Performs effectively in high-pressure situations
- Approachable, adaptable, and eager to learn new skills, technologies, and platforms while taking ownership of responsibilities
- Confident and appropriately assertive when required
- Appreciates and works effectively within a culturally diverse environment
- Demonstrated experience supporting projects through all stages of the eDisclosure lifecycle
- Experience with eDisclosure platforms such as Relativity, Reveal, Disco, Axcelerate, Nuix, Sharedo, or Opus2
- Able to communicate technical concepts and solutions clearly to non-technical stakeholders
- Capable of prioritizing competing demands quickly and calmly during busy periods
- Strong administrative and organizational skills
- Experience in quality assurance and customer service environments
- Excellent attention to detail
- Understanding of corporate business operations and dynamics
- Ability to influence and lead through collaboration and effective stakeholder engagement
- Comfortable working with a broad range of teams, including business leaders, product delivery teams, and other stakeholders
#LI-HYBRID
Job ID: 7557
Posted 2026-06-25
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