Tenant Coordinator - SHOPP (Supportive Options and Services Program)

THE NEIGHBORHOOD SELF HELP BY OLDER PERSONS PROJECT, INC.

975 KELLY STREET SUITE 401 BRONX, NEW YORK 10459-3477

Tel: (718) 542-0006 Email: [email protected]

Job Title: Tenant Coordinator

Supervisor: Program Director

Job Status: Full Time / 35hrs per week

Job Location: Bronx, New York

Salary Range: $60,000- $62,000

Neighborhood Self-Help By Older Persons Project (SHOPP) is a multi-service, innovative non-profit
agency whose mission is to enhance the strength and resilience of individuals, regardless of age or ability, through innovative programs and support services. SHOPP builds vibrant communities where all New Yorkers are empowered to lead fulfilling lives with meaningful connections and purpose, which is
translated into the following critical programs for the Bronx community: Community Care Network
Program, 4 Older Adult Centers (Casa Boricua, Leon, Soundview, and Guess), NORC, Case Management with Friendly Visiting, Elder Justice, Caregiver Support Program, Pop Up Café, and NY Connects.

Through the SHOPP Supportive Options and Services (SOS) initiative, the Senior Affordable Rental
Apartments (SARA) Project provides specialized support to formerly homeless seniors in permanent
affordable housing. SHOPP aims to help these individuals age in place successfully by offering client
centered services, developing independent living skills, and fostering integration within the SEBCO
housing development and the broader community.

Position Overview: The Tenant Coordinator will provide on-site and at times off-site, client-centered case management services to seniors in the SHOPP program. This role involves conducting home visits, assisting with benefits and entitlements (on and off site), and collaborating with housing management to support residents in achieving stability and independence. The Tenant Coordinator will work closely with the Program Director and the CPO to deliver comprehensive support and develop community partnerships.

Key Responsibilities:

Client-Centered Case Management:

• Conduct home visits to welcome and assess the needs of new tenants, developing
  individualized support plans to address their specific challenges and goals.
• Assist residents in accessing benefits and entitlements for older adults, including Social
  Security, Medicaid, and other resources.
• Complete and update delivery plans every 6 months to reassess resident needs and
  capabilities.
• Assist vulnerable residents in navigating public benefit systems, including accompanying
  them to Social Security and HRA offices (if needed) to provide advocacy and support as
  needed.

Program Coordination and Development:

• Develop and assess move-in kits and set up orientation interviews to support new tenants'
  transition into their homes.
  
  
• Coordinate and schedule weekly group programming, creating flyers and promotional
  materials to encourage tenant participation.
• Conduct monthly group meetings with tenants to provide support, share resources, and
  foster community.

Collaboration and Coordination:

• Collaborate with housing management staff to address housing-related issues, ensure
  tenant satisfaction, and coordinate services.
• Develop and maintain community partnerships with older adult centers and other
  organizations to facilitate tenant engagement and community involvement.
• Provide information and referrals to other SHOPP programs.

Administrative Duties:

• Maintain accurate and confidential case records, documenting interactions, assessments,
  and service plans.
• Complete worker logs, tracking service provision and client progress.
• Perform monitoring, advocacy calls, and follow-up on referrals and service provision to
  ensure effective support.

Knowledge and Skills Development:

• Acquire and maintain thorough knowledge of long-term care programs and community
  resources to provide appropriate information and referrals.
• Participate in peer-to-peer supervision and engage in a supervisory relationship with the
  Senior Tenant Coordinator.
  6. Advocacy and Support:
• Advocate for tenants’ needs and rights, ensuring they receive the necessary support and
  services.
• Provide crisis intervention and support to address tenants' immediate and long-term needs.

Qualifications:

• Education: Bachelor’s degree in social work, Gerontology, Psychology, Human Services, or a

related field.

• Experience: Minimum of 2-4 years of experience in case management or a related field,

preferably working with older adults or formerly homeless individuals.

Skills:

• Strong interpersonal and communication skills, with experience working with older
  adults.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).
• Ability to perform home visits, including walking up and down stairs.
• Fluency in Spanish is required.
• Knowledge of long-term care programs and community resources.
• Experience in developing and coordinating group programming and creating promotional
  materials.

Application Process: Interested candidates should submit their resume, cover letter, and references to
[email protected]. Applications will be reviewed on a rolling basis until the position is filled.

Background Check Notice:

All offers of employment are contingent upon the successful completion of a background check.

SHOPP is an equal-opportunity employer that fosters a diverse, inclusive, and respectful workplace. Incentive Benefits: Commuter Benefits, Dental Insurance, Employee Discount, Flexible Spending Account, Health Insurance, Life Insurance, Paid Time Off,403(b) Retirement Plan, Vision insurance.

Equal Opportunity Statement: The Senior Affordable Rental Apartments Project is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.