In-Room Dining Server

OVERVIEW

The In-Room Dining Server will prepare guests’ orders, deliver, and collect food and beverage items from guest rooms following company procedures .

KEY RESPONSIBILITIES

• Answer the In-Room dining phone in a timely and courteous manner, take guests’ food and beverage orders accurately

• Follow SOP’s on placing orders with allergies and dietary restrictions

• Greet guests in a courteous and friendly manner when delivering orders

• Maintain accurate set up and delivery of all food and beverage orders according to Company standards and procedures

• Set up and deliver all room amenities in a timely manner

• Regularly walk the guest floors to retrieve in-room dining items

• Respond to all guest needs, questions, and issues in a timely manner to ensure guest satisfaction

• Clean tables, re-stock tableware and other in-room dining supplies

• Follow the posted opening and closing duties and side-work sheet

• Attend daily pre shift communication meetings & monthly departmental meetings

• Generate a good atmosphere

• All other responsibilities assigned by Management

REQUIRED EXPERIENCE AND QUALIFICATIONS

• Must have e xperience in a luxury hotel environment or similar restaurant or food and beverage setting

• Must have open availability including weekends and holidays
• Must be able to work PM Shift

• Positive, engaging, and energetic personality

• Able to be organized, manage time wisely and work with little to no direct supervision

• Very high attention to detail

• Sensitive to cultural nuances

• Excellent communication skills, both written and verbal i n English

• Able to handle a multitude of tasks in an intense, fast paced environment

• Excellent people skills and the ability to work under pressure and with various stakeholders

• Ability to maintain a clean and professional appearance as per company policies

• Ability to carry, push, and pull heavy loads ; s tanding, bending and lifting up to 40 pounds will be required

• Multi-lingual is a plus

• TIPS and ServSafe Certified