Endpoint Support Analyst

: IT Customer Service at the University at Buffalo provides direct and individualized user support for UB's vast enterprise technical portfolio. As the Endpoint Support Analyst you are responsible for providing expert level endpoint support/administration for end user devices in a complex enterprise environment. This role requires strong technical knowledge, exceptional customer service aptitude, and outstanding attention to detail. The Analyst will work with a support team responsible for providing advanced end user device technical support, including applications administration, in support of University business units, computing sites, and classrooms during University business hours. Your primary duties include:

• Work as a member of a team in Windows and MacOS environments providing technical support for client workstations and related technology devices.
• Work to maintain the integrity and security of University data and intellectual property by applying updates and security patches to endpoint devices.
• Assist with monitoring and mitigating endpoint security risks in conjunction with team members and information security office.
• Provide support for department hardware and software lifecycles by assisting customers with inventory and purchasing while maintaining the established hardware and software standards.
• Identify opportunities for process, systems, and application improvements and automations.
• Provide end-user assistance involving analysis, identification of problem or need, implementing solutions and required system adaptations.
• Perform operating system and application package upgrades, installations, and reconfiguration in support of development, production services and IT security.
• Assist colleagues with technical issues as needed to foster knowledge transfer and skills development.
• Provide expert technical knowledge and advice, including installation, testing, and evaluation of new software; monitoring; and support of systems.
• Provide prompt support and service in a professional and friendly manner.

Additional Information: It is a great time to join UB Information Technology ( UBIT )! Our staff are highly skilled and motivated to succeed and have cutting-edge training and technical resources at their disposal. For more information about UBIT visit our website . All the duties and responsibilities listed above continue to occur in a 24×7 environment, therefore, working extended hours, holidays, or varied hours may be required. Learn More:

• Our benefits , where we prioritize your well-being and success to enhance every aspect of your life.

• Being part of the University at Buffalo community .

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities. Minimum Qualifications

• Bachelor's degree in a technical field with 3 years of direct technical support experience or a combination of education and experience will be considered.
• Practical knowledge of MS-Active Directory, Group Policy and Endpoint devices management.
• Experience developing management/monitoring scripts using Windows PowerShell, VB Script, or Python.
• Direct customer support experience in a call center or field services capacity.
• Experience supporting Windows and MacOS workstations.
• Demonstrated proficiency to diagnose problems and perform maintenance on personal computers, notebook computers, wireless devices, application software and operating systems.
• Experience implementing secure computing technologies and practices (anti-virus, firewalls, security polices, automated patching, group policy, file system permissions) as defined by the University.
• Applicants must be currently authorized to work in the United States on a full-time basis without visa sponsorship.

Preferred Qualifications Experience with SCCM, JAMF, Intune, Active Directory and Group Policy.

• Experience supporting SaaS in an enterprise environment.
• Experience supporting MS365 applications and environment.
• Familiarity with DNS, TCP/IP, and Network Services.
• Experience with Cybersecurity concepts and tools (ie MS Defender, Spirion)
• Experience supporting end users in an educational or higher ed environment.

Physical Demands Must be able to carry desktop computers weighing up to 25lbs. Salary Range $70,000 - $84,000 Additional Salary Information The salary range reflects our good faith and reasonable estimate of the possible compensation at the time of posting, the role and associated responsibilities, and the experience, education, and training of the selected candidate. Job Type Full-Time Campus All Campuses Posting Alerts Special Instructions Summary Additional Information Is a background check required for this posting? No Background Check Notification