Order Fulfillment Specialist

NY1580338

Job Title: Order Fulfillment Specialist

The Order Fulfillment Specialist will work within our Crystal Sales organization, helping to wrap and ship customer orders 40 hours per week, Monday through Friday. Occasional evening shifts are required (Approx 1-2 times per month). The role has upward mobility with the potential to grow into a managerial position.

The Order Fulfillment Specialist must be local to Little Falls, NY and be able to provide their own transportation.

Weekly Responsibilities Include:

• Wrapping and shipping orders carefully, yet quickly and efficiently
• Matching specimens accurately with invoices, checking shipping fees for accuracy, etc.
• Writing personalized thank-you notes to customers and preparing give-away crystal gifts
• Preparing and creating identification tags for mineral specimens
• Following up on unpaid orders, contacting customers with overdue invoices
• Invoicing/refunding customers for shipping charges
• Creating and printing shipping labels using PayPal
• Monitoring post office pickups, delivering packages to post office on non-pick up days
• Cleaning/organizing shipping room, monitoring shipping supply levels
• Supporting our Herkimer diamond mining program by checking in guests and giving introductory tours at the mine, checking on diggers throughout the day. (Tuesdays and Wednesdays).

The Ideal Candidate for this Position

• Must be organized, tidy, and have an EXCEPTIONAL attention to detail--our goal is to ship hundreds of delicate mineral specimens with high levels of accuracy and zero damage to the crystals.
• Must be skilled with computers for example, must be adept with typing, using spreadsheets, keyboard shortcuts, and be able to use the Google program suite (Gmail, Google Drive, Google Sheets).
• Must be able to concentrate for long periods on a steady workload
• Is capable of working under pressure to meet time sensitive demands
• Is able to work independently
• Has good problem-solving skills
• Has legible, neat handwriting

Other Desirable Skills:

• Interest In/knowledge of crystals and minerals is a plus! (But not required!)
• Tech savvy/Basic computer knowledge
• Experience using PayPal

The Order Fulfillment Specialist plays an integral role in our business as they help us get crystals into the hands of our wonderful customers! This is an exciting chance to be a part of the mineral and Herkimer diamond world, and to be part of an exciting, quickly-growing project with a supportive team!

Compensation: Training Rate at $16.00 hour, with opportunities to grow ($16.50-$20/hr) after 60 day probationary period. Position has the potential to grow into a full time role.

To Apply: Please email [email protected] and include the following:

What interests you in the Order Fulfillment Specialist position? What skills/traits make you a good fit for this position? Do you have any relevant/related work experience? Tell us about your knowledge of crystals and minerals. Where do you live? Are you able to reliably commute to Little Falls? Are you currently employed? If so, when are you available to start work?