Tiffany & Co. Retail Learning Coach
- Work directly with Client Advisors and Team Managers on the sales floor, leading in the moment coaching and feedback on the client experience, relationships, selling and leadership skills & behaviors, 90-100% of the time.
- Measured by Key Performance Indicators, including (but not limited to): sales (core focus), AUR, Conversion, Mystery Shop, Net Promoter Scores, Client relationships, clienteling and appointments.
- Approach coaching with curiosity and optimism. Recognizing the positive contributions and progress when exhibited.
- Motivate and inspire the team to strive for excellence, and reach their potential, through consistent, daily behaviors.
- The Coach will work with Store Directors and Team Managers to help develop 30-60-90 coaching plans for mid-to-low performers.
- In partnership with Team Manager:
- Determine approach to drive the performance and behaviors of identified individuals.
- 1:1 coaching on the sales, in store, and sit on one-to-one Team Manager led touch bases
- Monitor progress and tracking weekly, monthly, in conjunction with the 30-60-90 for each Coachee
- Ensure training programs translate to in store, daily behaviors.
- Assess post-training application and work with store leaders evolve behaviors.
- Determine needs at a store and one to one employee level to target needs.
- Identify sales floor based, skill building exercises and workshops (micro lessons) to practice skills & behaviors as per Tiffany & Co. programs and resources.
- Drive adoption of Tiffany Wonder eLearning platform and application of knowledge to role.
- Participate and attend training sessions, to understand sustainment required in store.
- Ensure adoption and application of Tiffany & Co. Client Experience and Selling expectations
- Assimilation of new Client Advisors in role
- Support facilitation of onboarding for designated stores on a quarterly basis
- Minimum 3-5 years of prior retail experience in luxury environment or elevated client-related experience. Prior roles should include sales and people leadership (example: Team Manager, Store Director, Multi site / Market Business Partners)
- Passion for luxury retail environments; jewelry / watch expertise is a plus
- Proven track record in sales, client relationships & loyalty, leading teams, and performance based coaching
- Inspiring and trusted leader, able to guide, empower and support teams
- Proven ability to partner and collaborate with headquarters and market teams to share feedback and influence store needs
- Ability to assess retail kpi's and their correlation to coachable behaviors.
- Organized and efficient, with experience in driving change, tracking results and behavior impact
- Show attentive listening with interpersonal skills and communicative optimism
- Ability to facilitate and present, effectively communicate and influence outcomes
- Networking, leadership and interpersonal skills
- Flexibility to work varied shifts, including days, nights, weekends, and holidays
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