Jr Network Specialist (Mt. Vernon)

Job Description

A client is looking for a Jr. Network Specialist to support a school district in Westchester County, NY. This person will be spending 100% of their day doing deskside support during the months of September -- May and completing various technical projects within the months of June -- August. They will be supporting about 300-500 staff members, working directly with executives, teachers, and students in order to resolve tickets and incidents. These tickets will include a large variety of things, including Active Directory support and password resets, network connectivity issues, smartboard support, hardware troubleshooting, imaging labs, deploying Chromebooks, completing migrations, projector & printer break fixes, email support, etc. This individual needs to have strong customer service skills and fundamental network experience in order to communicate issues and solutions with the staff they are supporting. They will work directly with high level engineers to grow their skills and assist with Level 2 and Level 3 technology support when able. This person needs to be comfortable with a pay rate between $22-25/hr depending on experience.

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Skills and Requirements

Experience troubleshooting hardware and software incidents

Experience with Active Directory, resetting passwords and managing user accounts

Basic network understanding; troubleshooting wifi connectivity, understanding of fundamentals such as TCP/IP, DNS, LAN/WAN, etc.

Strong recent experience with que management, working with a ticketing system

Strong communication, eagerness to learn, and customer service skills

Owns a car and has a driver's license Experience working in a genius bar, geek squad, etc. (customer service, client facing role)

Experience working in the educational/instructional field, or working in IT at their college

Strong recent experience using ServiceNow as a ticketing system