Director of Operations - Home Health

Job Description

Job Description

Director of Coordination

Job Type: Full-time, In-person

Schedule: Monday to Thursday 9:00 AM to 5:00 PM and Friday 9:00 AM to 4:00 PM

Position Summary:

The Director of Coordination oversees all care coordination operations for a high-volume, New York–

licensed home care agency. This role is responsible for ensuring uninterrupted patient coverage,

efficient caregiver utilization, compliance with NYS regulations, and consistent performance across all

coordination teams.

This is a senior operational leadership role requiring strong decision-making, accountability, and cross-

departmental collaboration.

Job Description:

• Lead and manage Care Coordinators and Coordination Supervisors; enforce performance,

responsiveness, and documentation standards.

• Ensure full staffing of authorized cases and rapid response to callouts, emergencies, overtime

limits, and difficult-to-service cases.

• Oversee live-in and split cases, overtime usage, and schedule adjustments in compliance with

labor laws and agency policy.

• Partner closely with HR, Payroll, Recruitment, Nursing, Intake, Authorizations, and Retention

to resolve escalations and staffing challenges.

• Ensure accurate and timely documentation of coordination actions, schedule changes, and case

notes.

• Address caregiver and patient complaints related to scheduling or communication and

implement corrective actions when needed.

• Track key coordination metrics (unstaffed hours, overtime, response times, complaints) and

report to leadership with improvement plans.

Work Environment: Works in an office environment with regular exposure to staff and patient

interactions, as well as occasional stress.

Qualifications:

Required:

• At least 2+ years of experience in home care coordination.

• Minimum 5+ years in a leadership or management role in home Care.

• Strong working knowledge of NYS home care regulations and labor considerations.

• Proven experience managing high-volume, fast-paced coordination teams.

• Strong communication, accountability, and problem-solving skills.

Preferred:

• Experience in a Licensed Home Care Services Agency (LHCSA).

• Experience with HHA Exchange,

• Experience overseeing multi-region or high-census coordination teams.

EOE: