Job Opportunity: Manager, Student Services

Manager, Student Services

Who we are
Founded in 1824, Rensselaer Polytechnic Institute (RPI) is the first technological research university in the United States. We bring creativity, science, and technology together to address society's greatest challenges. We cultivate exceptional problem-solvers by immersing them in a culture of rigorous inquiry, disciplined practice, and hands-on application. Our strategic plan, RPI Forward, charts a pioneering course for the next era of RPI.
Nestled on a beautiful 275-acre campus in upstate NY, RPI is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world's fastest supercomputers, and the IBM Quantum System One - the first university-located quantum computer in the world.
With top notch employee health and retirement benefits, Rensselaer offers its full-time employees a generous paid time off program, tuition remission, and opportunities for career growth.


Job Summary
The Manager of Student Services will supervise the design and delivery of support services to students in the School of Architecture, serve as Lead Advisor, and direct students' professional development in Architecture through a series of identified developmental milestones that align with the institute's advisement model. The Manager of Student Services is responsible for creating and implementing student services and professional development strategies in concert with CCPD and other institute partners for undergraduate and graduate Architecture students. The Manager will also participate in planning events and activities on advising, retention, open houses, recruiting and orientation programs. The Manager will also work closely with the Undergraduate Chair on managing the course scheduling and course catalog for all Architecture programs.


Minimum Qualifications

»Bachelor's degree in a related field

»At least 3-5 years of professional practice in academic advising, student services, student affairs, career development, or a related area

»A significant combination of education, training, and practice may also be considered


Minimum expertise, expertise, and Abilities

»Demonstrated proficiency with online degree audit and tracking system such as Degree Works

»Exceptional interpersonal expertise with the capability to influence and build working relationships with a culturally diverse population at all levels across the Institute

» capability to create a welcoming environment that is inclusive of students from diverse backgrounds

» capability to efficiently multitask, work under pressure, handle frequent interruptions and meet deadlines

»Proficiency in MS Office Suite software applications

»Strong organizational and time management expertise with emphasis on accuracy and attention to detail in a complex organizational environment

» capability to work independently and contribute to a team environment

» capability to work effectively under pressure and meet established goals and objectives

» capability to anticipate and solve problems

» capability to initiate projects and function as a self-starter

» capability to maintain a high degree of confidentiality and apply FERPA regulations

» capability to train and supervise others effectively


Job tasks

»Collaborate with the Dean and Associate Deans to align student services with the mission of the School and Institute. Develop procedures and training programs to ensure compliance with legal requirements and professional standards. supervise and participate in student-focused events, including orientation, open houses, accepted student days, and recruitment activities. Plan and execute the School's annual Career Fair.

»Lead a student services team that is responsible for providing a wide variety of services including recruitment, registration, orientation, personal support, counseling, discapability services, international programs, referrals, strategic enrollment management, career planning, and other activities that promote student success. Develop and initiate advising efforts and programs to engage in proactive outreach and communications to Architecture students. Provide supervision, direction and guidance to assigned staff. Provide effective coaching/counseling to staff when necessar

»Manage NAAB requirements and reporting, including data collection, annual report preparation, and coordination with faculty leadership abilities. supervise self-assessments, student surveys, and KPI tracking for program criteria. Ensure faculty assessment matrices are current and integrated with Heliocampus. Maintain transfer student guidelines in line with NAAB policies.

»Compile and analyze statistical reports, including Cost of Attendance data, enrollment trends, projections, and student yield metrics to support strategic planning and reporting. Collaborate with School of Architecture leadership abilities on faculty workload planning. Manage faculty nominations and coordinate the selection of student award recipients.

»Serve as the primary advisor for the School of Architecture's The Arch program. Monitor and support progress across five Bachelor of Architecture cohorts and transfer students, ensuring accurate tracking and completion of Arch away semester requirements. Communicate program details and promote available pathways to current and prospective students. Collaborate with The Arch Office, CCPD, and the Registrar's Office as needed. supervise select student services initiatives and special programs, including the Architecture League Student Day and the Dezeen exhibition.

»Maintain thorough expertise of undergraduate and graduate degree requirements. Collaborates with the Undergraduate Chair and the Associate Deans to ensure that Architecture students are assigned a faculty advisor and assist faculty with challenging advising cases, such as counseling students on academic, curricular, career, and personal development. Monitor and track students that receive an EWS. Coordinate with instructors and advisors on any tutoring needs. Collaborate with other offices on campus to provide optimal services to Architecture students and address and support diverse issues such as violations of the Student Handbook, student health and wellness concerns and other forms of student support; to include interfacing with campus offices regarding career and internship opportunities, off-campus practices, and other student support services.

»Develop and distribute advising materials including curriculum templates, syllabi, handouts, and informational summaries for faculty and students. Partner with academic leadership abilities to produce enrollment analyses, strategies, and reports. Recommend and implement improvements to technological systems to enhance student services.

»Update the student affairs team on changes to academic policies from the Faculty Senate and Registrar. Represent the School of Architecture on committees that enhance academic support services. Serve on Architecture and Institute curriculum and student services committees.

»Plan and coordinate the production of the Architecture class schedule. Develop a schedule for the vertical and studio final reviews each semester & forecast the need for any summer course offerings in consultation with the Undergraduate Chair. Create timelines for data entry and supporting tasks, establish protocols, edit materials, write original copy as needed and collect, review, evaluate and process catalog materials for Architecture in collaboration with Architectures academic leadership abilities.

»Other tasks as assigned.


Shift
Business Hours with weekends or evenings occasionally required


TravelLocal travel between campus locations only


Driving
Incidental driving possible, but not required


Starting income/Rate

Expected hiring range: $75,000 - $80,000

Pay transparency disclosure: The selected candidate's income will be determined located on factors that include the available budget, internal equity, and the final candidate's qualifications, practice, education and other job-related credentials. This hiring range is provided as Rensselaer's good faith estimate of the expected hiring range at the time of posting.


Application instructions
Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter.
If you need assistance with the online application process, Contact Us by Email address: [email protected]
Job Posted Date
Applications will be accepted until the position is filled.


Total Compensation and Benefits Information
Rensselaer's Total Compensation Program is designed to provide reliable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit .




Rensselaer is committed to the cultivation of a community that is welcoming, inclusive, and above all values learning. We welcome candidates who bring a variety of perspectives to Rensselaer's work and campus communities. RPI is an Equal Opportunity Employer.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, discapability status, protected veteran status, or other characteristic protected by law.