System Operator II

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.

About The Role

SYSTEM OPERATOR II – Region 9

Kapsch TrafficCom is seeking highly motivated, detail-oriented individual to join our team at the Region 9 Transportation Management Center (TMC) in Binghamton, NY. The System Operator II is responsible for monitoring traffic conditions, coordinating incident response, and ensuring the efficient operation of the TMC.

This role requires detailed familiarity with TMC daily operations, tools, and systems. Operators must understand communications protocols, be knowledgeable about the locations and purposes of all Intelligent Transportation System (ITS) elements and be capable of independently following established procedures and direction.

A System Operator II is expected to maintain strong familiarity with regional roadways and the location of all Region 9 ITS elements. The operator will independently operate the TMC’s Advanced Traffic Management Systems (ATMS), receive and coordinate departmental responses to roadway concerns, and work with NYSDOT maintenance crews during snow and ice operations.

The System Operator II is responsible for maintaining accurate records of incidents, roadway concerns, and call logs in both paper and electronic formats. Operators II serve as the Quality Assurance/Quality Control (QA/QC) authority within the TMC, ensuring the accuracy, completeness, and reliability of operational information, reports, and communications in accordance with TMC policies and guidelines.

ORGANIZATIONAL RELATIONSHIPS:

Reports to the System Operator III, Consultant Project Manager and the NYSDOT TMC Director.

MINIMUM QUALIFICATIONS:

Education and Experience:

• Associate degree or higher; OR

• Minimum of 60 college credit hours (transcripts required), including courses supporting oral, written, and computer/software Knowledge, Skills, and Abilities (KSAs); OR

• Two years of full-time employment meeting the qualifying experience, AND

• Must possess a valid driver’s license.

Knowledge Skills and Abilities:

Candidates for this position must be proficient in the following areas:

• Strong oral and written communication skills

• Computer proficiency, including Microsoft Office applications and spreadsheets

• Ability to work effectively with co-workers and NYSDOT staff

• Ability to read and use roadway maps and knowledge of roadway elements, specifically local roadways

• High attention to detail with strong organizational and record-keeping abilities

• Ability to multitask and prioritize in a fast-paced, time-sensitive environment

Qualifying Experience :

Experience in one or more of the following areas:

• Operations Dispatching with agencies such as:

  • Transportation (DOT, trucking, tow, transit, rail)

  • Fire, Police, EMS, 911 operations

  • Military

• First responder or military experience

• TMC operations experience

• CCTV monitoring for:

  • Federal/state/city government agencies

  • State gaming commissions

  • Alarm/security companies

• Customer service call center experience

• Supervisory or management experience

Desired Qualifications:

It is desired that candidates for this position also be proficient in the following areas:

• Strong organization and interpersonal skills

• Ability to perform with minimal supervision

• Ability to cope with stress and perform in a cooperative team environment with the Client.

Shift:

• $27/Hour + Benefits

• Days and Hours are TBD

Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch TrafficCom is a drug-free workplace. Kapsch is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require need a reasonable accommodation for any part of the application or interview process, please send an email to [email protected] to advise of the nature of your request along with your contact information.