Case Manager

Job Title: Case Manager

Reports To: Clinical Program Manager

Department: Programs

Job Classification: [Full-time] Salary non exempt

Salary Range: $50-$55K, plus competitive benefits.

The Case Manager provides intensive, individualized case management and care coordination services to justice-involved youth and young adults ages 16–24. This role is responsible for assessing participant needs, developing individualized service plans, connecting participants to critical resources, and coordinating wraparound supports that promote stability, personal growth, and long-term success.

Grounded in restorative justice, trauma-informed care, and youth development principles, the Case Manager serves as an advocate, navigator, and trusted support person, helping participants overcome barriers related to education, employment, housing, mental health, family relationships, legal involvement, and overall well-being.

This position plays a critical role in reducing recidivism, increasing participant engagement, and supporting positive life outcomes through persistent outreach, relationship-building, and coordinated service delivery.

Responsibilities:

• Develop, implement, and regularly update individualized service plans in partnership with participants.
• Provide ongoing case management, coaching, advocacy, and crisis intervention services.
• Monitor participant progress toward goals and provide consistent support, encouragement, accountability, and follow-up.
• Assist participants in acquiring essential documents and accessing public benefits, including completing applications and accompanying participants to appointments when necessary.
• Support participants in navigating systems including housing, education, workforce development, healthcare, behavioral health, and public assistance.
• Maintain regular contact with participants through office visits, field-based services, virtual communication, and community outreach.
• Connect participants to appropriate community-based resources and support services.
• Research, maintain, and regularly update resource directories, including housing, employment, educational, legal, and behavioral health services.
• Build and maintain collaborative relationships with community partners, service providers, government agencies, and other stakeholders.
• Advocate on behalf of participants with schools, employers, housing providers, healthcare providers, courts, probation officers, parole officers, attorneys, and other systems.
• Support participants involved in Alternative-to-Incarceration (ATI) and reentry programming by helping them comply with court mandates and service requirements.
• Collaborate closely with Credible Messengers, Participant Success Managers, Clinical staff, Career Services, and other program teams to coordinate participant care.
• Participate in multidisciplinary case conferences and team meetings to review participant progress and develop intervention strategies.
• Educate staff regarding participant social dynamics, community conflicts, and other factors that may impact engagement, safety, and service delivery.
• Assist in developing individualized safety plans and provide recommendations to staff regarding participant interactions and risk mitigation strategies.
• Facilitate workshops, support groups, restorative circles, life skills sessions, and community events that advance participant development and program goals.
• Represent the organization at community meetings, outreach events, resource fairs, and partner convenings.
• Foster a welcoming, empowering, and culturally responsive environment for participants and their families.
• Maintain timely, accurate, and comprehensive case notes, service plans, referrals, assessments, and participant records.
• Enter participant information and service activities into GOSO’s data management systems in accordance with organizational standards.
• Track participant outcomes and contribute to reporting requirements, audits, and program evaluation efforts.
• Ensure compliance with confidentiality requirements, organizational policies, and funder expectations.

Essential Skills

• Strong case management, advocacy, and care coordination skills.
• Excellent communication, relationship-building, and conflict-resolution abilities.
• Strong organizational, documentation, and time-management skills.
• Critical thinker with strong problem-solving and resource-navigation capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with case management databases and Microsoft Office applications.

Core Competencies:

• Excellent work ethic
• Commitment to working in a mission driven organization
• Demonstrated personal ethics and values
• Cross-team collaboration and cooperation
• Team-player who works well with a diverse group of people
• Trauma-informed, harm-reduction, adolescent development, and anti-racist approaches to service delivery

Qualifications:

• Bachelor’s Degree in Social Work, Psychology, Criminal Justice, Human Services or a related field (or equivalent lived/professional experience).
• 1–3 years of experience in youth development, case management, reentry services, or a related field.
• Demonstrated experience working with justice-involved youth or young adults.
• Strong knowledge of NYC resources and systems (criminal legal system, housing, public benefits, education, workforce development, etc.).
• Ability to work independently and as part of a team in a fast-paced environment.

Compensation & Benefits:

• Salary commensurate with experience. GOSO offers a competitive salary and benefits package

How to Apply

Please send a resume and cover letter to: [email protected]. Resumes without a cover letter will not be considered.

GOSO is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About GOSO: Getting Out and Staying Out has a vision of a world where neither a person’s race nor their prior contact with the legal system determines their future. To work toward that vision, we partner with young people impacted by arrest or incarceration on a journey of education, employment, and emotional well-being. For many of our participants, that journey begins while they are detained or incarcerated, on Rikers Island or in youth detention centers. We work with all interested individuals, regardless of the charges that they face, engaging them in future planning through programing focused on education, employment, and emotional well-being while helping to meet their immediate needs, whether physical (warm clothing, commissary supplies), psychological (correspondence and communication to help maintain links to the outside world), or legal (coordinating with public defense attorneys on courtroom advocacy). Among the major programs that are under the GOSO umbrella are Stand Against Violence East Harlem (SAVE), GOSOWorks, and multiple education programs (including Pathways-to-Graduation, a high school equivalency program). GOSO served its participants and the Harlem community throughout the Pandemic and, in fact, expanded its budget in the past few years. We are currently building our external relations functions, including development, in order to position GOSO for continued growth and expanded impact on those at the heart of our mission.