Help Desk Manager (Mid-Level)
Job Title: Job Title: Help Desk Manager (Mid-Level)
Duration in months: 30
Location: Albany, NY
Work Mode: Onsite/Hybrid
Interview Process: Webcasting
Experience: 5+ years
Mandatory Documents:
- Resume
- Passport Copy mandatory for Non USA Citizens
- Copy of Visa Stamping Page
- Three Professional References
- Copy of Driver License (USA Citizens)
Requested Qualification:
- 60 months of experience providing L1 and/or L2 help desk support to end users via telephone, email, in-person Experience
- 40 months experience setting up end-user workstations with telephones, monitors, keyboards, mice, laptop docking station
- 40 months experience supporting users with Office 365 applications including Outlook, Word, Excel and PowerPoint
- 40 months experience diagnosing and repairing issues with HP and/or Xerox multi- function devices
- 40 months experience in using and also supporting users with Webex functionality
- 36 months experience working with ServiceNow IT Workflows including monitoring assigned work, searching and reporting functions. Experience with NYS ITSM is preferred but not required.
- 36 months experience with imaging laptops
If you are interested, please send your Updated Resume with the following info at the earliest.
- Full Legal Name:
- Current City, State, Zip:
- Interview Availability:
- Start availability:
- Work Authorization:
- Phone No:
- Hourly Rate:
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