Executive Director EastView Independent Senior Living Residence

Overview

The Executive Director provides overall leadership management and strategic oversight for The Salvation Armys 211-room Active Adult Living Facility located in East Harlem NY. This role ensures the facility operates efficiently compassionately and in alignment with The Salvation Armys mission to meet human needs in the name of Jesus Christ without discrimination.

The Executive Director manages all aspects of marketing occupancy operations and resident services. This includes direct supervision of the Director of Operations oversight of support staff and coordination of catering and hospitality services. The successful candidate will be an experienced mission-oriented leader with the ability to balance operational excellence with a genuine concern for residents quality of life.

Compensation & Benefits

• Comprehensive Benefits Package including:

• Health dental and vision insurance
• Life and disability insurance
• Generous paid time off
• Enrollment in Salvation Army Pension Plan after one year of employment
• Pension plan participation through TDA
• Professional development opportunities

Performance-Based Adjustment:

Salary increases will be considered based on measurable growth in facility occupancy resident satisfaction and overall operational performance. As occupancy levels increase and financial sustainability improves the Executive Director will be eligible for performance-based salary adjustments as approved by divisional leadership and consistent with Salvation Army compensation policy.

Responsibilities

Leadership & Administration

• Provide overall leadership and direction for the facility in accordance with The Salvation Armys mission policies and strategic goals.
• Supervise the Director of Operations who in turn oversees administrative and support staff ensuring effective communication accountability and alignment with organizational objectives.
• Develop implement and monitor annual operating budgets in collaboration with divisional leadership.
• Ensure compliance with all applicable federal state and local regulations.
• Represent the facility to community partners funders and local agencies to enhance visibility and collaboration.

Marketing & Occupancy

• Develop and execute marketing strategies to maintain optimal occupancy levels.
• Build and sustain referral networks with hospitals community organizations senior service agencies and local churches.
• Oversee resident intake and move-in processes to ensure a welcoming experience.
• Track occupancy data analyze trends and adjust strategies to sustain healthy resident engagement and retention.

Operations & Facility Management

• Oversee daily operations including property maintenance housekeeping and safety programs through the Director of Operations.
• Coordinate with divisional property and risk management teams to ensure safety compliance and asset management.
• Supervise catering and food service operations maintaining high standards for quality nutrition and service.
• Manage vendor and service contracts to ensure efficiency and value.
• Collaborate closely with local Salvation Army Corps Officers (Pastors) to integrate spiritual care and community engagement opportunities within the residence.
• Encourage the development of inclusive worship opportunities pastoral support and volunteer engagement.
• Support partnerships that strengthen the spiritual social and emotional well-being of residents.

Resident Relations & Community Life

• Promote a warm inclusive vibrant community atmosphere that supports resident engagement well-being and spiritual enrichment.
• Ensure delivery of programs and activities that enhance residents social emotional and spiritual quality of life.
• Address residents concerns promptly and professionally maintaining strong communication with residents and families.

Personnel Management

• Recruit develop and evaluate staff in accordance with The Salvation Armys HR policies and Christian values.
• Foster a culture of respect teamwork and mission-centered service.
• Provide regular feedback coaching and professional development opportunities for staff.

The Salvation Army reserves the right to add to delete change or modify the job duties.

Employees may be required to carry out other duties as assigned.

Qualifications

Education & Experience

• Bachelors Degree in Business Administration Hospitality Management Gerontology Human Services or a related field required.
• Masters degree preferred.
• Minimum of 5 years of progressive leadership experience in senior living housing hospitality or nonprofit management.
• Demonstrated success in marketing occupancy management budgeting and team leadership.

Knowledge Skills and Abilities

• Strong leadership and organizational management skills.
• Excellent communication interpersonal and public relations abilities.
• Proven track record of occupancy growth and retention.
• Financial acumen and experience managing budgets and facilities.
• Sensitivity to the needs of older adults and diverse populations.
• Commitment to The Salvation Armys mission and values.

Required Experience:

Director