Call Center Representative- START ASAP

Customer Service Representative – Corporate Shareholder Support

Location: 1212 6th Avenue, Floor 17, New York, NY 10036 (on site Mon-Fri)

Schedule: Monday–Friday (10 AM–6 PM On‑Site) + Mandatory Remote Saturdays (10 AM–4 PM)

Start Date: ASAP

Experience Level: Expert

About the Role

We are seeking sharp, articulate, and highly professional Customer Service Representatives to support shareholder communication campaigns for major corporate clients. In this role, you will engage directly with registered shareholders, educate them on corporate actions, and ensure they have the information needed to make informed voting decisions.

This is a fast‑paced call center environment where accuracy, professionalism, and strong communication skills are essential. Candidates can expect 40+ hour workweeks during peak season .

Key Responsibilities

• Make outbound calls to shareholders using call lists provided by Okapi.
• Handle inbound and outbound calls to provide customer service to registered shareholders.
• Educate shareholders on corporate actions, board proposals, and voting options.
• Track outstanding issues and provide timely updates to clients.
• Log all call details and interactions into an Access database.
• Assist in developing campaign messaging to ensure consistent and effective communication.
• Maintain a call pace of 20–25 calls per hour in a high‑volume environment.
• Use the company’s toll‑free 800 number—your personal phone number will never appear on caller ID.

Required Skills & Qualifications

• Experience in finance, accounting, business, or a closely related field .
• Strong, articulate verbal communication skills.
• Ability to multitask between inbound and outbound calls.
• Proactive, self‑directed work style—able to stay productive during slower periods.
• Must be punctual; zero‑tolerance policy for lateness .
• Must be able to work every Saturday (remote).

Smartphone Requirements:

• Android 11 or iOS 16 (required for authentication & VPN access)

Internet Requirements:

• Reliable connection with minimum 50 Mbps download / 11 Mbps upload
• Candidates must verify speeds via

Additional Details

• Call center is offline after 4 PM ET on Saturdays.
• Candidates must be comfortable working in a structured, fast‑paced environment.
• Strong customer service orientation is essential.

Disqualifiers

• No relevant experience in finance, accounting, business, or similar fields.
• Chronic lateness or attendance issues.
• Degrees unrelated to business/finance (e.g., Graphic Design, Fashion, Cosmetology) unless paired with relevant work experience.

Job Type & Location

This is a Contract position based out of New York, NY.

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in New York,NY.

This position is anticipated to close on Feb 28, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.