M365/ Copilot Trainer

Job Description

Insight Global is looking for a Microsoft Office 365 Trainer to join a non-profit organization in midtown Manhattan. This individual will provide troubleshooting support and train internal staff members on M365 best practices. This individual will work with users 1 on 1, providing white glove service. This individual will write documentation and create training material to expedite future processes. Upcoming projects include a laptop refresh and upgrading equipment from Windows 10 to 11. This individual should be able to troubleshoot mac equipment as well. This opportunity is hybrid onsite, Monday, Tuesday, Thursday and will operate on 35 hour work weeks.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 3-5+ years experience troubleshooting and implementing Microsoft Office365 products within an environment

• Experience upgrading Microsoft Office products

• Equipment refresh experience

• Strong written and verbal communication skills for white glove customer support and creating documentation for processes - Comfort level in mac OS troubleshooting