Job Opportunity: OPERATIONS SPECIALIST

OPERATIONS SPECIALIST

Work Days: Monday-Friday. Approximately 5 Saturdays per year.

Shift Start/End Time: 8:30 a.m. - 4:54 p.m.

Hours Per Week: 37

Weeks Per Year: 52

Operations Specialist

Pay Status and Classification: Non-exempt, Regular full-time.

manager: Director of Enrollment and Operations

Position Purpose: Performs operational tasks related to admissions, providing excellent customer service to office visitors, and ensuring adherence to established policies and procedures.

Essential Responsibilities and tasks:

» Visitor Services: Greets and welcomes visitors to Union as they enter and exit the office as part of a rotating reception coverage, including some weekend staffing. Answers and directs incoming calls to the appropriate party (e.g. financial aid, admissions deans).

» Administrative: Performs various clerical work including data entry of inquiry cards, printing and mailing postcards and posters in support of high school visits, scanning and linking documents in Slate, processing applications and supporting documents, recalculating high school GPAs and reviewing and resolving duplicate records in Slate. Answers emails from prospective students, parents and school counselors.

» Team Support: Supports admissions deans with program responsibilities as assigned. Supports campus events (open houses, yield programs, etc.) Contributes ideas, input, and support to Union Admissions initiatives, decisions, communications, and other activities with operations implications. Seeks out, applies, and shares expertise of admissions trends and innovations.

Qualifications required

»High School Diploma or equivalent with 1-3 years administrative adjunct and/or customer service practice and/or a combination of significant education, training, certifications, and/or work practice. Associates degree preferred.

» practice with customer relations management (CRM) system (e.g. Slate.) preferred.

» capability to exercise exceptional judgment, ensure strict confidentiality, and demonstrate outstanding professionalism in a range of situations.

»Strong communication, listening, interpersonal, and customer service expertise.

»Strong computer expertise (proficiency in software programs Google Apps, Word, Excel.)

» capability to think critically, adjust accordingly and escalate when appropriate.

»Attention to detail and capability to multitask and adapt to new technologies.

»Initiative and capability to work independently under general supervision in a flexible work environment.

»The capability to foster and enhance a thriving, culturally diverse, and inclusive learning community, while promoting a sense of belonging among students, alumni, faculty, and staff colleagues.
The expected rate for this job offer is $17.00-17.50. Except for functions with a set rate of pay, the wage/income of the finalist selected for this function will be set located on a variety of factors, including but not limited to departmental budgets, qualifications, practice, education, licenses, specialty, and training. The stated hiring rate/range represents the College's good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.
We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications. We are most interested in hiring the best staff and faculty colleagues, and recognize that a prosperous candidate may come from a less traditional career path. We encourage you to apply, even if you don't believe you meet every one of our preferred qualifications.
We are committed to recruiting diverse and excellent faculty and staff colleagues, and we recognize that prosperous candidates may come from a range of backgrounds. We know some job candidates may believe they need to meet every qualification listed in the position description, in particular the preferred qualifications. We encourage you to apply, even if you do not meet every one of the listed preferred qualifications.
We offer exceptional benefits including:

»Generous Vacation, Sick and Personal Time

»Winter Recess Break in Addition to Paid Holidays

»Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)

»Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs

»Employee Scholarships toward Certifications, Seminars, Training and Professional Development

»Pre and Post Tax participation in a 403(b) Retirement Plan

» income Continuation Program in the event of Discapability

»Tuition Assistance Program for Employee, Spouse and/or Dependents
Note: All new hires of Union College are subject to a thorough education, work practice, and criminal history background check.

Union College
Officially chartered in 1795, Union College is the fifth oldest liberal arts college in the country. Located in the Capital District of New York State, Union is a highly selective residential and undergraduate college, home to 2,200 students and 220 faculty, and offering 44 majors. Union was the first liberal arts college to rethink the traditional liberal arts education and adopt an engineering curriculum. That pioneering approach continues today with an education that encourages students to work beyond the limits of disciplinary boundaries, allowing them to think globally and lead innovatively in a world where problem solving requires breadth across humanities, arts, social sciences, science, and engineering.

Diversity at Union College
Union College is an equal opportunity employer and strongly committed to student and workforce diversity. Increasing diversity on campus is a critical priority for Union, one that is integral to our mission of preparing students for a globally interconnected world. Union provides a blend of intellectual, social and cultural opportunities to facilitate the integrated academic, social and personal development of a diverse community. We value and are committed to a host of diverse populations and cultures including, but not limited to, those located on race, religion, discapability, ethnicity, sexual orientation, gender, gender identity, national origin and veteran status. Union College is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities that request such accommodations.

Non-Discrimination Policy
Union College will not discriminate in the recruitment or selection of faculty and employees, or in any other area of employment, on the basis of age, sex, race, national origin, religion, religious belief, discapability, sexual orientation, gender identity or expression and veteran status. In this regard, opportunities for advancement will be made available without bias. The College is also subject to state and federal laws, supports efforts to attract and retain fully qualified women and other minority group members for faculty and other positions. Union College will comply with the letter and intent of all State and Federal laws and applicable orders pursuant to Equal Employment Opportunity and Affirmative Action.