Hospitality Lead

The Patula Hospitality Lead is a Key Holder role responsible for supporting the day-to-day operation
of the 67 Gansevoort KREWE Flagship while serving as the operational lead for Patula NYC.
This role bridges retail and hospitality, ensuring both operate seamlessly as one integrated guest
experience. This position is responsible for leading the Patula food and beverage program to brand
standards while also fulfilling the responsibilities of a KREWE retail Keyholder.
Working closely with the Store Manager, KREWE IP Team, and Patula management, this individual will
help grow Patula NYC into a profitable hospitality business that strengthens both the Patula and
KREWE brands.

Core Responsibilities
Hospitality Operations
● Lead the daily execution of the Patula NYC hospitality program.
● Execute and train 67G team on coffee, wine, and food service according to Patula
standards.
● Maintain quality, presentation, cleanliness, and organization of all hospitality spaces.
● Oversee success of opening and closing procedures for the F&B operation.
● Monitor inventory and communicate ordering needs.
● Ensure consistent guest experience across every shift.
● Serve as the primary day-to-day point of contact between the in-store team and Patula
management.
Programming & Community
● Develop and execute in-store programming that increases community engagement and
drives repeat visitation.
● Grow private events, wine tastings, shop parties, brand collaborations, and other
activations.
● Partner with the KREWE and Patula teams to build an annual programming calendar.
● Identify opportunities to increase event bookings and create new revenue streams through
hospitality programming for both Patula NYC and 67G Flagship.
● Act as a host and ambassador for both brands within the local community.

Retail Leadership
As a KREWE Keyholder, this role also participates in all standard leadership responsibilities, including:
● Opening and closing the flagship.
● Leading the sales floor and guest experience.
● Supporting daily retail operations.
● Coaching and developing team members, both in Retail and F&B standards.
● Maintaining visual brand and operational standards.
● Acting as Manager on Duty when required.
● Act as a style advisor to every customer that walks through the door
● Enjoy the sun (as always)!

Qualifications and Skills
● Knowledge of wine, coffee, and food
● Food handlers card is required, or willingness/ability to acquire one
● 2 years of management experience within the hospitality industry, retail experience a plus
● Strong work ethic
● Advanced knowledge of fashion and F&B trends and a keen interest in eyewear and wine
● Proven experience driving results through CRM and store events
● Strong business acumen and ability to drive results thru KPIs
● Proven history of exceeding expectations time and again
● Born leader with a strong work ethic
● Thrives in a goal-oriented working environment
● A knack for engaging guests authentically and being a product and brand expert
● Proven success with training, coaching and developing teams behaviors to grow
● Passion for providing a guest centric experience
● Proven success of all aspects of store operations
● Intuitive when it comes to meeting guest demands
● Self-sufficiency at organizing and managing multiple clients simultaneously
● Ability to remain flexible throughout a collaborative and layered retail and F&B experience
● Someone who shares our inquisitive nature, affinity for coffee, wine, food fashion and
design, self-motivated, and good-work-requires-having-fun mentality
● Excellent written and verbal communication skills
Success Measures
Success in this role is measured by both operational execution and business performance.